Mall Officer location Eunos / Geylang / Paya Lebar, East. Job Type Full-Time. Company Name Bizhub Asia Pte Ltd. Education Level O-Level.

Responsibilities provide service customers experience Optimal consultation and customer service quality. This include assisting customer in insurance accident reporting by respective insurance company. Furnishing accident claim documents to Body and Paint Department for their necessary action and coordination.

Resource requirement services, parts and customer mobility has been reviewed and schedule. Technical actions parts clearing and repeat repairs have been reviewed and marked. Qualification of services at the vehicle and services to be completed are discussed together with the customer.

Service consultation at the vehicle is completed. The customer receives a consultation regarding the sale of vehicle accessories (wheel/tyres, accessories and services) during the conversation. A qualified repair order has been prepared for all relevant items and the customer’s original statement was recorded on the order. Completed services: parts and additional sales have been invoiced.

The customer has received an explanation for the invoice with a logical structure and that he could understand. The customer has received an explanation of services rendered that he could understand under consideration of the customer’s original statement (complaint). The order completion was smooth (service approval, completion date, pricing information, mobility, Warranty/Goodwill/Service Contracts processing). To response to customer in VOC on “Open Follow Up Requests” within 24 hours (working day).

Discussed with Service Manager on action needed to closed the VOC “Open Follow Up Requests” with 5 working days. To meet all KPI set by management. To keep good record of tardiness in work. Adhere to management working processes, policies and guidelines. Any other matters that involve and achieve “Excellent Customer Service Journey”. This include related duties assigned by Superior.

Requirements: Min O levels, preferably with experience in the automotive sector. Already comfortable using computers and easily able to learn how to use the various automotive portal applications. Experience in a customer service industry is essential and you must be naturally customer service orientated.

E-mail CV to: bizhub.jobs5@gmail.com