Customer Service Officer

City of Greater Dandenong

Dandenong, Melbourne, VIC

Customer Service - Call Centre (Call Centre & Customer Service)

Government—Local (Government & Defence)

Full-time

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Band 4: $75,804 - $80,333 per annum (plus superannuation)

Permanent Full-Time

Located at Dandenong Civic Centre, Springvale Community Hub & Parkmore Shopping Centre; some WFH opportunity (once fully trained)

About Us

Located 35 km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometers and has a population of over 169,000 people. The central activities district is Melbourne's second-largest retail and commercial center and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade, and transport.

We are a progressive organization of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognize that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative, and honest.

About the Role

Are you a communication superstar with exceptional interpersonal skills?

Do you have a strong sense of community and a passion for supporting all customers?

If so, Greater Dandenong City Council has an exciting opportunity to join our customer service team on a full-time basis. As a first point of contact, you will play a critical role in supporting customers across all customer service channels, including telephone, face-to-face, and online interactions.

We are seeking a flexible, energetic, and empathetic person with a keen eye for detail and a dedication to delivering excellent customer service to our diverse community.

About you

To be successful in this role, you will have demonstrated knowledge and understanding of the following:

Enthusiasm, flexibility, and a confident manner

Patience, empathy, and the ability to meaningfully engage with customers from diverse backgrounds

Strong understanding of customer service principles and concepts

Ability to learn quickly and think on your feet

Strong attention to detail and problem-solving skills

Highly developed verbal and written communication skills

Fluency in a second language relevant to the community of Greater Dandenong is highly regarded

A driver’s license is not required, but the ability to attend various worksites is necessary

Please ensure you address the key selection criteria outlined in the position description as part of your application.

You may be required to undertake practical testing, work preference profiling/psychometric testing, functional capacity assessment (physical), or aptitude testing.

The successful candidate will be asked to produce a clear Working with Children Check and will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Benefits of working with us

Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.

Our workplace has an inclusive and diverse culture, which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop, and grow your career within our expanding and diverse organization.

Our benefits include

· Competitive salary

· Salary sacrifice childcare (where available)

· Flexible working options supported, including hybrid work

· Access to learning & development programs, including study assistance

· Reward & recognition programs

· Health initiatives

· Access to our support and well-being programs

· A vibrant social club

For more information about our benefits, please visit our careers page: Working with Us

Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone, including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Council is committed to providing an inclusive and welcoming environment and promoting cultural safety and well-being for children with zero tolerance for child abuse and harm.

To apply

To apply for this position, please complete the online application form, including:

· A brief cover letter

· Your resume

· Response to key selection criteria

You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks

Applications close: 5pm, Tuesday, 29 July 2025

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Further information: Gavin Vogl, 85711539