DVA Claims Administration

Australian Veteran Advocacy Pty Ltd

Belconnen, Canberra ACT (Hybrid)

Administrative Assistants (Administration & Office Support)

Full-time

$70,000–$85,000 per year

DVA Claims Administration

Permanent full-time x 2

$70-$85k per annum, negotiable, plus superannuation

Canberra-based, with hybrid working arrangements

About us

Australian Veteran Advocacy is a growing business that supports veterans through the identification, submission, and management of workers’ compensation claims through the Department of Veteran Affairs.

Founded in 2022 by an Australian Army veteran, we have a holistic and ethical approach to advocacy and seek to be a provider of choice for advocacy services.

The business’s ways of working are well established, with a strong cross-trained team committed to achieving the best possible outcomes for veterans and their families through a tailored, hands-on service.

Please refer to our website for further details about the business and our approach to veteran advocacy: https://www.australianveteranadvocacy.com.au

Employee benefits

On offer is a competitive salary, flexible work arrangements, growth opportunities, a conveniently located informal office with nearby parking and eateries, and a horizontal management team that is supportive and respectful.

These roles would be highly suited to people desiring full-time work while juggling parental commitments, with some existing staff opting to work split shifts around school pick-ups and drop-offs.

If you are task-oriented, thrive in a fast-paced administrative role where the emails never stop, and are happiest when juggling multiple priorities, then please apply now to join our friendly, growing team.

About the roles

Both roles will involve a wide range of client engagement and claim management activities, including email management, CRM entry, client communications, and claim documentation and processing, with a mix of routine and more complex tasks. Most client communication is via email; however, there is a shared call queue and the need to liaise with clients, third-party providers, and DVA via telephone.

One role involves more general administration duties, while the other has a specific focus on preparing online claim submissions based on medical reports and employment records.

Candidates are invited to express a preference for either role, but cross-training is also practiced across the team.

The ideal candidates

The ideal candidates will be responsive to training, collaborative, adaptable, and comfortable dealing with a high volume of emails.

Familiarity with computers and competency with Microsoft Windows and the Office environment are essential.

A thorough understanding of musculoskeletal conditions will be very highly regarded, and experience or familiarity with military ranks, roles, and careers is advantageous, though not essential.

An example of a model candidate might be a former nurse or medic seeking a sedentary role.

Candidates should be aware there is frequently a support dog in the office.

These roles are based in Canberra, Australia, and you must have full work rights.

Employment commencement

Preference is for an August or September start, with interviews to be conducted the fortnight commencing Monday, 11th August.

Salary and employment conditions

Salary is negotiable depending on the successful applicant’s skills and experience, suitability for the role, and the scope of responsibilities assumed.

Hybrid working arrangements are typically three days in the office and two days working from home. There is reasonable flexibility to negotiate your own work schedule after initial training.

Ongoing training is provided, and, for those interested, long-term opportunities to advance into more senior roles as the business continues to grow.

Based on previous recruiting rounds, a high number of applicants are expected through the ‘apply now’ feature; however, candidates are encouraged to specifically describe their suitability and those that email their resume and cover letter.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email to: hr@australianveteranadvocacy.com.au