Senior Receptionist and Team Leader

Define Dental

Benowa, Gold Coast QLD

Medical Administration (Healthcare & Medical)

Full time

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Low application volume

Senior Receptionist & Front Office Team Leader – Gold Coast | Full-Time

Director of First Impressions – Lead the Front Office in a Premier Gold Coast Dental Practice

Are you a confident communicator and natural leader looking to take the next step in your dental front office career? Want to work in a modern, thriving practice on the Gold Coast, where your contribution truly matters?

This is your opportunity to shine.

The Role – Why It’s Different

You’ll step into a senior leadership role in one of the Gold Coast’s most well-established, privately owned dental practices. With six beautifully equipped treatment rooms and a growing clinical and support team, we’re the perfect size to keep you engaged—without becoming a cog in a corporate machine.

You'll lead our front office team as the Director of First Impressions, ensuring every patient interaction is warm, professional, and seamless. In this role, you’ll also be a vital part of our leadership team, working alongside the principal dentist and practice manager to help shape the future of our practice.

This is a full-time position with a 9-day fortnight, giving you a regular weekday off per fortnight for work-life balance and time to enjoy everything the Gold Coast has to offer.

Why Join Us?

Leadership with Impact – Your leadership, organisational skills, and business acumen will be recognised and celebrated as we grow and evolve.

Team Culture That Lasts – Most of our team members have been with us for years, which speaks volumes about our supportive, positive environment.

Your Voice Matters – Be part of key practice decisions and planning as we expand. Your input won’t just be heard—it’ll be valued.

Work-Life Balance in Paradise – Skip the city grind. Enjoy world-class beaches, rainforests, and a laid-back lifestyle while building a fulfilling career.

What You'll Be Doing

Your day-to-day will include:

Leading and mentoring the front office team to deliver an exceptional patient experience.

Overseeing recruitment, onboarding, and training of new team members.

Ensuring protocols, systems, and workflows run smoothly and efficiently.

Managing patient communication, appointment scheduling, payments, and front desk excellence.

Supporting and contributing to ongoing improvements in the practice’s operations and culture.

What You Bring

Experience as a senior receptionist, ideally in dental or healthcare (but we're open-minded!)

A proactive, solutions-focused mindset with a warm, professional demeanour.

Strong leadership and interpersonal skills.

A love for systems, structure, and elevating the patient journey.

A team-first attitude with a genuine desire to contribute to something special.

What We Offer You

A well-defined leadership role with room to grow.

Ongoing professional development and mentoring from leading business coaches.

A secure and welcoming environment in the Gold Coast’s longest-standing dental practice.

A role where your impact is real within a team that cares

Your Next Defining Career Move Starts Here.

If this sounds like your kind of opportunity, we want to meet you.

We’ll be in touch for a quick phone call to introduce ourselves and arrange a practice visit, so you can experience first-hand why Define Dental could be your next — and best — career move.

We look forward to meeting you!

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email your resume and a brief cover letter explaining why you re the right fit to: definedental@outlook.com and CC les@definedental.com.au