Contact Centre Agent

Jones Radiology

Adelaide, SA

Customer Service - Call Centre (Call Centre & Customer Service)

Casual/Vacation, Full-time, Part-time

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About Us

Jones Radiology is a doctor-owned and operated medical imaging practice with a century of expertise in diagnostic and interventional radiology across South Australia and Alice Springs. With 30 clinics and a team of 705+ professionals, we are committed to making a meaningful difference in the lives of our patients each day.

About the Role

We are looking for friendly and enthusiastic individuals to join our Central Contact Centre, located in Eastwood. Whether you are seeking full-time, part-time, or casual work, we offer flexibility to suit your lifestyle and commitments.

As a Contact Centre Agent, you’ll be the first point of contact for our patients and referrers, providing a professional and compassionate service while booking medical imaging appointments. No two days are the same in this fast-paced environment where your communication skills and care will have a real impact.

What You'll Be Doing:

Providing a warm, helpful first point of contact over the phone

Scheduling a range of medical imaging appointments with care and efficiency

Handling enquiries with professionalism and empathy

Supporting patients and referrers with clear information and timely service

Collaborating closely with team members and other departments

What You Can Expect

Rotating weekday shifts between 7:30 am and 6:00 pm (Monday to Friday), with part-time options available from 10:00 am to 2:00 pm.

One Saturday shift per month (8:00 am – 5:00 pm) with applicable overtime rates.

A comprehensive four-week training program to set you up for success.

Ongoing support and opportunities for growth in a collaborative team.

A vibrant, inclusive team culture with strong values at its core.

About You

Passionate about customer service and delivering a great experience.

Quick thinker with strong communication and problem-solving skills.

Confident navigating multiple systems at once.

Reliable, adaptable, and eager to learn.

Empathetic and capable of engaging with a wide range of people.

Committed to quality, detail, and continuous improvement.

Why You'll Enjoy Working Here

Competitive remuneration package with flexible work options.

Generous parental leave provisions and phased return-to-work options.

Novated vehicle leasing for a tax-effective car financing option.

Annual uniform top-ups to ensure you are always work-ready.

Opportunities for career advancement and ongoing professional development.

Access to wellness programs, fitness facilities, and confidential counselling services.

Practice wide events including an annual dinner, family picnic, staff conference, and holiday celebrations.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

For more details about this opportunity, email HR@jonesradiology.com.au.