Scheduling Support Officer

BaptistCare

Belmont, Perth, WA

Aged & Disability Support (Community Services & Development)

Full-time

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Scheduling Support Officer

Permanent Full-Time position

Located at our Belmont Office | Free on-site parking

Access to salary packaging (up to $18,550 tax-free) for all eligible employees

We all want to be part of something bigger than ourselves.And with us, you can be part of an organization that truly makes a difference. Here’s how.

Your Role

As a BaptistCare Scheduling Support Officer, you will support our Service Schedulers to arrange services that meet our customer needs.

You will work closely with our customers, our service schedulers, and our care workers to ensure service requests and changes are clearly communicated.

You will assist our service schedulers with administrative functions that facilitate effective care worker rosters and payroll processes.

Working hours are 8:30am to 4:30pm Monday to Friday.

Key Responsibilities

Team Support:

Be the first point of contact for client service requests, ensuring our customers receive the best care possible. Work closely with schedulers and care facilitators to ensure data accuracy and foster a team culture where everyone feels valued and respected.

Scheduling Duties

Plan and organize care worker rosters to meet customer needs efficiently. Manage the scheduling inbox, handle incoming calls, and maintain client communications with timely precision.

Exceptional Customer Service

Deliver exceptional service by treating customers with respect, understanding their diverse needs, and responding with clarity and compassion. Your empathetic approach will ensure a positive experience for every customer.

Key Requirements

Experience in scheduling or workforce rostering, and knowledge of home care programs, will be highly valued and will enhance your ability to excel in this role.

At least one year of minimum knowledge and experience in an administrative role

Demonstrate an understanding and appreciation of BaptistCare’s Christian identity and promote the organisation’s values through interactions at work

High attention to detail and excellent organisational skills

Excellent customer service and relationship management skills

Excellent written and verbal communication skills

Advanced computer skills

Excellent problem-solving and time management skills

Ability to make decisions under pressure

Flexibility—you may be required to participate in an after-hours on-call roster

Benefits to support your well-being and career growth:

Salary packaging, which can increase your take-home pay + novated leasing ons and a meal and and entertainment card

Company mobile phone and laptop

Access to in-house and online training programs

Supportive, positive team environment

Access to family-friendly benefits like our counselling support and wellness programs

About Us

We are proud to be part of the merged care organization that will be known nationally as BaptistCare. As a for-purpose, Christian care organization, we are committed to providing exceptional support and services across Australia.Together with Baptcare (VIC, TAS, SA) and Baptist Care SA, we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be—with people right at the center.

BaptistCare has been acknowledged in the 2022 AFR BOSS Best Places to Work list, ranking tenth in the Government, Education, and Not-for-Profit list, from over 750 nominated organizations across Australia and New Zealand.

Apply now!Don’t miss out on this opportunity to be part of something bigger!

Have more questions along with the reference number/location/role you are inquiring about.Agency applications are not accepted at this time.

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For a confidential discussion, please contact mytalent@baptistcare.org.au