Customer Care Maintenance Manager | National Tier 2 Builder

Welink Recruitment Pty Ltd

Sydney, NSW

Quality Assurance and Control (Construction)

Full-time

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Customer Care Maintenance Manager

Join a National Tier 2 Builder Delivering Quality Projects Across Australia

Our client is a nationally recognized Tier 2 builder with a strong reputation for delivering premium residential and mixed-use projects. Our client’s success comes from a commitment to quality, safety, and the passionate people behind every build.

We’re seeking a Customer Care Maintenance Manager to lead the post-handover experience, ensuring projects continue to meet the highest standards during the Defects Liability Period (DLP). This role is about problem-solving, building trust, and driving quality outcomes.

You will take ownership of

Manage defect rectification from handover through to end of DLP

Coordinate subcontractors and internal teams for timely, quality outcomes

Act as the main contact for clients, strata, and building managers

Represent the company in meetings and maintain strong relationships

Track, report, and analyse defect trends to improve future builds

What You’ll Bring

Experience in aftercare, maintenance, or customer care for construction

OR background as a Site Supervisor with defect experience

Strong communication and organisational skills

Solution-focused mindset and attention to detail

Tech-savvy; Procore or Aconex knowledge is a plus

Why Join the Team?

Work with a trusted Tier 2 builder with a national footprint

Supportive culture with strong leadership and systems

Career growth opportunities in a growing business

Competitive salary and great team environment

Ready to take ownership of the post-handover experience? Apply now.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Charlie 0477935465