Specialist Support Coordinator

Somerville Community Services

Alice Springs, Alice Springs and Central Australia NT

Aged and Disability Support (Community Services and Development)

Full time

110k - 115k + super + salary packaging

About Somerville Community Services

Somerville is a for-purpose, community-based organisation that has supported Territorians for over 50 years. We specialise in high-quality disability services that empower people to live the life they choose. As a registered NDIS provider, we deliver individualised support across the Northern Territory, with a focus on respectful, person-centred relationships that promote choice, dignity, and independence.

About the role

Were seeking a skilled and compassionate Specialist Support Coordinator to join our Support Coordination Services team in Alice Springs.

The Specialist Support Coordinator supports NDIS participants with complex needs, high risks, or involvement across different service systems. Youll work closely with participants, families, and providers to reduce barriers, stabilise supports, and ensure plans are implemented safely and effectively.

This role combines case coordination, problem-solving, and advocacy to support participants to achieve meaningful outcomes while navigating complex circumstances.

What youll be doing

As a Specialist Support Coordinator, you will:

Provide specialist-level support coordination to participants with complex needs and risks.

Collaborate with participants, families, carers, and service systems such as health, housing, justice, and safeguarding agencies to develop and implement practical solutions.

Respond to changes in circumstances and crises, ensuring timely coordination of safe and effective supports.

Support participants through significant life transitions and prepare detailed reports and evidence for NDIS plan reviews.

Advocate for participants rights and preferences while balancing safeguarding responsibilities and risk management.

Maintain accurate case notes, records, and reports in line with NDIS Practice Standards and organisational policies.

What youll bring

Youll bring strong relationship-building skills, advanced problem-solving ability, and a genuine commitment to supporting participants with complex needs.

Were looking for someone with:

Experience working in disability, community services, social work, or similar human services fields, including supporting participants with complex needs

Knowledge of the NDIS and Support Coordination, or the ability to quickly develop this expertise

A strong understanding of participant rights, choice and control, and how to balance these with safeguarding responsibilities and risk management

Excellent verbal and written communication skills, with the ability to prepare clear reports and build trusted relationships with diverse stakeholders

The ability to problem-solve, negotiate solutions, and overcome barriers to services

Strong organisational skills to manage competing priorities and meet required outcomes

High standards of confidentiality, professional integrity, and culturally safe practice

Proficiency in Microsoft Office and client management systems for accurate record-keeping and reporting

You will also need (or have the ability to obtain):

NT Drivers Licence

National Criminal History Check

NT Ochre Card (Working with Children Clearance)

NDIS Worker Screening Clearance

COVID-19 and Influenza vaccinations

First Aid and CPR Certificate

Full Australian working rights

Please refer to the full position description on our website https://somerville.org.au/careers.

Why work with us

At Somerville, youll be part of a values-led team where your skills contribute to meaningful outcomes for people with disability. We offer a supportive, collaborative environment where your impact is recognised and your professional growth is encouraged.

Youll also enjoy:

Five weeks of annual leave

Not-for-profit salary packaging to increase your take-home pay

Flexible working options

Paid parental leave

Regular supervision, training, and professional development opportunities

A strong focus on employee wellbeing and engagement

Free, confidential Employee Assistance Program (EAP)

To apply, please submit your resume and a brief cover letter outlining your experience, skills, and what makes you a great fit for this role.

If you have any questions or require adjustments to participate in the application process

Somerville is committed to creating a safe, inclusive, and respectful workplace. We encourage applications from people of all backgrounds and communities.

Applications will be reviewed and shortlisted as received, so early applications are encouraged.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact us at recruitment@somerville.org.au or call 0889204100.