Customer Service Consultant - ideal 4 Support Workers

PeopleWise Consulting

Adelaide SA (Hybrid)

Aged and Disability Support (Community Services and Development)

Contract/Temp

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This is an ideal role for candidates with support work or NDIS experience who want to work in an office environment and get a guaranteed 38-hour-per-week income, or someone with customer service experience with current NDIS checks in place is essential.

Our client is a national NDIS disability support plan provider looking for experienced customer service officers (finance and invoicing) to join their teams. We pride ourselves on working with progressive providers with strong values and enterprising outlooks who look after their staff and provide a positive and rewarding working environment.

DAY TO DAY…

You will be trained as part of a very comprehensive training program and be required to provide quality client-centered service and ensure invoices are processed in line with service standards for the business, including:

Providing high levels of service via telephone and email direct to clients

Processing a high volume of invoices for clients

Data entry and ensuring discrepancies are corrected.

Problem-solving with the client's best interest in mind

Support disability service providers to present invoices in line with NDIS standards

Work with providers ensuring resolutions for client needs

WHAT WE ARE LOOKING FOR…

Ideally, we are looking for applicants with experience in support work, customer service roles, computer data entry processing, and accounts and/or invoice processing skills.

The following clearances are mandatory prior to commencement:

NDIS worker clearance

Working with Children Checks

Full working rights in Australia

Above all, we are looking for passionate and compassionate individuals who have good values, a strong work ethic, and love to work with a company that truly looks after their staff and their development and well-being.

Experience in retail or customer service and/orservice center roles

Strong customer service abilities and focus

Administration skills or experience

Data entry skills

Strong computer skills

Team-oriented and works collaboratively.

Intermediate-level Microsoft Office suite skills Word, Excel and Outlook

Knowledge of NDIS and disability sector highly advantageous

You will demonstrate strong communication skills, high levels of attention to detail, good computer aptitude, a team orientation, and a high focus on customer service.

WHAT WE OFFER…

Truly, this is a role that you will embrace and enjoy day to day.All that we ask in return is that you be driven, dynamic, fun, flexible, and passionate about helping people.

Attractive hourly rates—38 hours per week

Training and development

Ongoing training and development pathways

Fun and engaging work culture

equal opportunity that promotes diversity.

Above all, we are seeking candidates who are positive and productive team members who demonstrate high levels of integrity, kindness, and resilience.

Please note that only shortlisted applicants will be notified.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

If you want to know more about what we have to offer reach out to us today via email at elizabeth@peoplewisegroup.com.au