IT Support Officer

The Southport School

Southport, Gold Coast, Qld

Help Desk and IT Support (Information and Communication Technology)

Full-time

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Permanent Full-Time

The Southport School is a leading Anglican day and boarding school for boys situated on the banks of the Nerang River in the heart of the Gold Coast.The Southport School (TSS) has been established for 124 years and is committed to providing excellence in leadership, learning and teaching, pastoral care, and extracurricular endeavors within a balanced, holistic Christian environment.The school has a vibrant boarding, academic, cultural, and sporting program that extends across the full year and two campuses.

We are seeking to appoint an IT Support Officer to join our dynamic, future-focused IT Team. This is an excellent opportunity to start a new career within the IT industry. A successful applicant will be provided with training, professional development, and the opportunity to grow their professional development and their technical experience whilst working with enterprise hardware and software applications.

The IT Support Officer is the first point of contact for all IT- and AV-related issues within the school. This role provides level 1 support for students and staff and manages the IT helpdesk. The role is also vital in supporting audio-visual setup and support for staff, including setting up for significant events.

The IT Support Officer reports directly to the IT Manager, and responsibilities include:

Install, maintain, and configure computer systems

Provide Level 1 user support

Answering help desk calls

Install and maintain audio-visual equipment

Hardware, Software, audio-visual, and Networking technical issue resolution

Project work as directed

The school is focused on securing a candidate who has a blend of experiences and skills that include but are not limited to:

Excellent customer service skills

General computing knowledge of hardware and software

Competent knowledge of Windows and Apple Operating Systems

Competent knowledge of Microsoft Office Suite, including Office 365

Basic knowledge of TCP/IP networking and Wi-Fi

Knowledge of elementary physical networking

Ability to work effectively in a team environment

Self-motivated and able to work unsupervised

Organised and methodical approach to assigned tasks

Have a vehicle and an open license for short travel between campuses

All staff at The Southport School should be supportive of the Code of Conduct and Anglican Ethos of the School.Candidates should hold or be eligible to hold a working with children Paid Blue Card and must be able to provide a recent criminal history check. Benefits include:

Four weeks annual leave with 17.5% leave loading to mandatory leave to be taken over the Christmas and New Year holiday period

Challenging role with lots of variety

Work in a location near the water

Complimentary access to gym, pool

Ongoing training and development and potential to grow your career

Please apply by submitting your cover letter and current CV that outlines the skills you would bring to the role by 8.00am Friday, 19 September 2025.

Applications must be submitted via the online link on our website.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email employment@tss.qld.edu.au or call 0755319911 with any enquiries.