IT Service Desk Support Officer

City of Sydney

Sydney, NSW

Help Desk and IT Support (Information and Communication Technology)

Government - Local (Government and Defence)

Full-time

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Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030–2050. Continuing the Vision.

Be part of a purpose-led organization with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.

About the role

We are seeking an enthusiastic and energetic IT Service Desk Officer to join our Technology and Digital Services Team.

You will provide high-quality first-level technical support to staff to assist with their PCs, laptops, printers, mobile phones, software, and access. To be successful in this role you will possess:

TAFE qualification or equivalent practical experience; knowledge of ITIL.

Strong communication skills to resolve technical issues and deliver quality service.

Proven experience with and supporting Microsoft, such as Microsoft 365 applications, Windows 11, Active Directory, SCCM, Intune, Microsoft 365 Administration Centers, and TeamViewer.

Minimum 2 years in a service desk role.

Flexible and able to work under pressure to meet SLAs.

Team player with a commitment to professional customer service

This role has the option of a rostered day off each month, known as a 19-day month.

The recommended applicant must complete a pre-employment health declaration and criminal history check.

Applications must be submitted online by 11:59 pm, Wednesday, 1 October 2025.

 What we can offer you You’ll work with passionate, welcoming, and supportive people who care for our communities and create a future for all.

Flexible working

3 days of care and cultural leave each year for health and well-being activities, cultural and religious days or events of significance

Collaborative approach to flexible working

City center head office, with many public transport options.

Professional development

Leadership and management development program

Further education program providing reimbursement of course fees, and study and exam leave

Opportunity to attend external courses and conferences

Long service and employee recognition awards

Employee assistance program offering free, confidential counselling

Supporting families

26 weeks paid parental leave and 6 weeks paid partner leave

Paid and unpaid adoption and long-term fostering leave

Paid superannuation for up to 52 weeks of parental leave

Part-time and job-sharing options available

Supportive return-to-work environment

Inclusive culture

Recognised as an Inclusive Employer by the Diversity Council of Australia

Active employee networks, including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander network

Recognized family-inclusive workplace

Veteran employment supporter

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disabilities, veterans, and people of diverse sexualities and genders, are encouraged to join us.

We’re a disability-confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process

Select ‘apply now’ to submit your resume and selection criteria.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact us at recruitment@cityofsydney.nsw.gov.au or 0292659333. For more information, contact Jordan Cayanan, HR Officer, at jcayanan@cityofsydney.nsw.gov.au