ICT Systems Support Officer

Uniting SA

Adelaide SA

Help Desk and IT Support (Information and Communication Technology)

Full time

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Your Mission:

Join a fast-paced IT environment where your technical expertise keeps our systems humming and our people connected. As the go-to tech troubleshooter, youll be the first line of defence against system issues, security threats, and user frustrations, making a real impact every day.

What Youll Be Doing:

Deliver responsive L1–L2 support across desktops, systems, telephony, mobile devices, and AV systems.

Administer user accounts, security policies, and configurations via Active Directory and Microsoft 365.

Manage Exchange, Intune, Endpoint Configuration Manager, and MDM platforms.

Troubleshoot network issues, hardware faults, and software bugs with precision and speed.

Monitor and escalate cyber security threats, ensuring a secure digital environment.

Collaborate on IT projects, audits, and continuous improvement initiatives.

Tech Stack Youll Work With:

OS and Platforms: Windows 10/11, Windows Server, iOS, Android

Tools: Active Directory, Group Policy, Exchange, Intune, PowerShell, Defender, Trend

Apps: Microsoft 365, Endpoint Manager, AV systems

Networking: LAN/WAN, DHCP, Printing Services, basic network troubleshooting

Why Youll Love It Here:

Salary Packaging: Up to 15,900 tax-free + 2,650 for meals/entertainment + novated leasing.

Leave Loading: 17.5% boost to your holiday pay.

Wellbeing Support: EAP access

Career Growth: Regular training, upskilling, and exposure to enterprise-level tech.

Culture: Casual Fridays, inclusive team vibe, and a mission-driven workplace.

Coffee Perks: Fuel your day with our in-house coffee machine, because great support starts with great coffee.

Parental Leave: 16 weeks paid leave.

Who You Are:

A tech-savvy problem solver with a passion for user support and system reliability.

Experienced in help desk/service desk environments and enterprise IT tools.

Skilled in troubleshooting across hardware, software, and networks.

Cyber-aware and proactive about security best practices.

A team player who thrives in collaborative, service-oriented environments.

Must-Haves:

Tertiary qualification in IT (Cert IV, Diploma or Degree).

SA Drivers Licence.

DHS Working with Children Check.

NDIS Worker Screening Check.

Why UnitingSA?

Were a values-driven organisation making a real difference in the community. As part of our IDT team, your work powers the systems that support aged care, disability services, housing, and more. Youll be part of something bigger-tech with purpose.

Ready to Apply?

Want to know more? Reach out to Damien Rollond, Manager ICT Support Services on 08 8440 2123 for a confidential chat.

We welcome applications from all community members, including Aboriginal and Torres Strait Islander peoples, culturally diverse backgrounds, and people with all abilities and diversities.

You can review the Job Description by following the prompts to apply.

If you require any assistance in submitting your application,

Applications close: Wednesday 22nd October 2025

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Do not hesitate to contact our Talent and Acquisition team on 0884402120