Help Desk Technician

Epic IT Security Ltd.

Location 1762 34 Avenue NW Edmonton, AB

Salary 30.00 hourly / 35 hours per week

Full time

Morning, Day, Evening, Night

Starts as soon as possible

Languages English

Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience 1 year to less than 2 years

Work must be completed at the physical Location. There is no option to work remotely.

Responsibilities:

Respond to users experiencing difficulties with computer

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Participate in the redesign of applications and other software

Supervise other technical support workers in this group

Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Provide customer service

May work in a team with shared supervisory Responsibilities:

May perform a variety of office management and clerical duties

Experience and specialization

Computer and technology knowledge

Networking security

Internet

Desktop applications

Security software

MS Office

MS Windows

Additional information

Work conditions and physical capabilities

Fast-paced environment

Work under pressure

Tight deadlines

Repetitive

Attention to detail

Combination of sitting, standing, walking

Personal suitability

Accurate

Client focus

Judgement

Organized

Team player

Ability to multitask

Time management

Advertised until 2025-10-26

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email: hr@epicsec.ca