Customer Service Team Member Receptionist

NQ Care

Townsville, Northern QLD

Receptionists (Administration and Office Support)

Full time

30 per hour for FT

Client Services / Reception – NQ Care Veterinary Hospital, Townsville

Are you seeking a change, new opportunities, or a place to grow? Somewhere that genuinely prioritises its people, values mental health, and builds a positive culture that goes far beyond the occasional pizza lunch?

About Us

NQ Care is a new Emergency and Referral Veterinary Hospital in Townsville that opened in January 2025. Since opening, weve experienced significant growth and are now looking to expand our client services team. Were passionate about giving back to the community, caring for our patients, and most importantly, supporting our people.

Were committed to building a preferred place to work through transparency, continuous learning, and a one-team approach and were searching for like-minded individuals to join us.

The Role

Our client services team is the first point of contact for pet owners, and we pride ourselves on providing exceptional service. This is far from your ordinary reception role—its fast-paced, diverse, and dynamic, with plenty of opportunities to interact with pets and their families.

Were currently looking for:

1 x Full-Time Client Services Team Member

1 x Casual Client Services Team Member

As a 24-hour hospital, the roster includes shifts between 7 am and 12 am, including some weekends.

Key Responsibilities

Welcoming and assisting clients while managing the flow of the waiting area

Facilitating communication between clients, referring veterinarians, and our clinical team

Handling financial transactions and client payments

Managing pet medical insurance claims

Scheduling and coordinating appointments (referral and emergency) in person and over the phone

About You

Were looking for someone who is:

Outgoing, dynamic, and thrives in a fast-paced environment

A confident communicator with exceptional written and verbal skills

Collaborative, adaptable, and able to problem-solve on the go

Professional in presentation and sensitive in communication style

Preferred Background

Strong preference for candidates with a veterinary, nursing, or medical/healthcare background

Previous experience in a busy reception role (minimum 3 years)

Experience with EzyVet software (highly desirable but not essential)

Whats in It for You?

Competitive and transparent salary (30/hr for full-time role)

A hospital still in its exciting growth phase your ideas and input will matter

Supportive leaders committed to your learning and development

Paid parental leave package

A collaborative environment youll never face challenges alone

Career growth opportunities for the right person

Culture celebration days (that dont involve pizza

If youre ready to bring your energy, skills, and love for pets into a hospital thats building something special, wed love to hear from you.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Send your resume and cover letter and if you are interested in the casual or full time role to careers@nqcare.com.au