NOC Representative (Level 1)

Uniti Group Limited

Melbourne VIC (Hybrid)

Networks and Systems Administration (Information and Communication Technology)

Full time

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Low application volume

We are one of Australia's fastest growing companies. We design, build and maintain world-class digital infrastructure, encompassing fibre networks, communication platforms, residential internet and voice services.

We believe our people are vital to our success. We strive to create an environment that appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.

An exciting opportunity is available for a passionate NOC (Network Operations Centre) Representative based in Sydney, Melbourne or Brisbane

About the Role:

Take on a key role in our Network Operations Centre at Opticomm, where you'll manage and execute Level 1 NOC tasks to ensure optimal network performance and meet customer SLA requirements.

In this role, you'll be responsible for maintaining efficient network operations with maximum uptime, managing incidents to minimise end-user impact within SLA guidelines, and escalating issues promptly to the appropriate support teams. You’ll also build and maintain strong internal and external relationships to drive continuous improvement and enhance operational processes. Adherence to regulatory and compliance frameworks is essential, and you must be available to work within a 24/7 NOC operations team.

Responsibilities include but not limited to: Prioritise, classify, troubleshoot, and resolve incidents affecting Opticomm customers within SLA frameworks

Analyse, plan, deploy, and test changes for Opticomm customers or partner services according to SLAs

Provide regular updates on customer tickets and manage outage notifications to customers

Acknowledge network alerts and take appropriate actions towards resolution including escalation to internal teams or upstream carriers if required

Ensure service and support tickets are actioned in line with client SLAs, tracking through to completion

Validate Planned Works, raising timely notifications to stakeholders and assessing change success with escalation when required

Ensure data integrity in network management tools and accurate documentation of processes, configurations, and network assets

Participation in a 24/7/365 shift roster to support continuous NOC operations

About you:

The ideal person for this role will have/be:

Passion for delivering an outstanding customer experience

Proven ability to communicate effectively with individuals of varying technical skills

Proven capacity to respond quickly to change and adopt a flexible, innovative approach

Excellent written and verbal communication skills with meticulous attention to detail

A naturally curious mindset

Problem Solver with strong attention to detail

Self-starter who can manage priorities and their time effectively

Ability to work with a range of different stakeholders both internally and externally

Team player able to work effectively as part of a team and shares knowledge and skills

Innovative approach, seeks ways to improve on past experiences by providing creative solutions

Takes initiative for ongoing personal development identifying and continually developing skills and talents

Integrity to performs with honesty, transparency and trust

Always presents professionally, reflecting a positive attitude and approach to their work

Demonstrates flexibility when the needs of the business change and management directives change to ensure the best outcome is achieved to meet daily operational targets

Essential Experience:

Availability to support 24/7 NOC operations

3 years of experience in a customer service-oriented Network Operations Centre

3 years of experience in engaging with carriers or partners

Proven ability to communicate professionally to achieve positive customer outcomes

Demonstrated experience collaborating with internal and external stakeholders at various organisational levels

About us:

Uniti Group is an exciting, dynamic and fast-growing word-class digital infrastructure company.

At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We believe that diversity a key driver of innovation and success. We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential. Join our team and become part of a company that values diversity and inclusivity at its core.

No recruiters please, we manage our recruitment in-house.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Questions about the role to be emailed directly to our HR team at recruitment@unitigrouplimited.com