Services and Programs Officer Community Corrections Talent Pool

Department of Communities and Justice

Wagga Wagga, Wagga Wagga and Riverina NSW

Other (Community Services and Development)

Full time

Company description:

Corrective Services NSW

Job description:

Services and Programs Officer Community CorrectionsTalent Pool

Locations - Wagga Wagga and Bega/Bateman's Bay

Employment Type - Ongoing

Salary - 99,938 to 110,271 pa plus superannuation + leave loading

Your role

Services and Programs Officers (SAPOs) work within multidisciplinary teams in community corrections' locations. SAPOs are responsible for the delivery of intervention programs and services to reduce reoffending, change behaviour, and support the wellbeing of people under Court ordered supervision. SAPOs are embedded as essential roles in community sites and receive day-to-day direction and support from their local directorate.

SAPOs also work closely with the Strategy and Policy branch, who have responsibility for the governance (and quality) of program facilitation and services.

Program delivery is a key intervention component of community corrections work, aimed at addressing key factors of offending and supporting behavioural change.

What you'll do

As part of the Services and Programs Officer role you will

Provide induction, assessment, support, case management and reports

Facilitate group-based programs to people under supervision

Deliver strategies and programs that promote well-being and enhance the safety for people under supervision and the community

Undertaking individual interventions for people under supervision as required

Resolve critical situations by providing information, expertise, support and referrals

Maintain documentation and case notes on all people under supervision

Connect with a diverse range of stakeholders - including those under supervision, families, multi-disciplinary staff, and agency members that support our work

Develop networks with key internal and external agencies to enhance positive outcomes for people under supervision

What we're looking for

Demonstrated ability and/or experience in delivering group-based interventions

Knowledge and understanding of the transitional factors affecting people under supervision and their families

Ability and experience in assessment, case management and intervention with people under supervision with complex behaviour and attitudes

Thorough knowledge and understanding of alcohol and other drug dependence, domestic violence, pro-criminal behaviours and attitudes, and evidenced based interventions

In addition, the successful candidates need to:

Be able to work collaboratively with people under supervision, their families, and colleagues from a variety of backgrounds

Be comfortable and confident in running group and/or individual sessions to people with diverse needs and challenging behaviours

Be able to act with integrity and display resilience in the face of challenges

Complete the Certificate IV in Correctional Practice

Complete all training required to become a group work facilitator - this training is provided whilst employed and is a requirement to be completed prior to delivery of programs to people under our supervision

Essential Requirements

Relevant tertiary qualifications in social work, psychology, mental-health or other human service fields; and/or demonstrated relevant equivalent experience working with family, social, and/or drug and alcohol related issues

Current Certificate IV in Correctional Practice with the necessary Units of Competency for this role - or the capacity to complete Certificate IV in Correctional Practice (internal training offered by Corrective Services Academy) in accordance with specified timeframes

Current driver licence with ability and willingness to travel throughout NSW

Australian or New Zealand Citizen or Permanent Resident for ongoing appointments

Download the role description.

Job Notes: Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

A challenging and rewarding career

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities to build and maintain capabilities

Health and Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce reoffending and create safer communities. We house remand and sentenced inmates in correctional centres and supervise offenders serving orders in the community.

CSNSW provides reports and advice to courts and releasing/parole authorities and assesses offenders in the community and in custody for relevant interventions to reduce their risks of reoffending. CSNSW works in partnership with other government and non-government justice and human services agencies to support victims, facilitate restorative justice and promote reintegration.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach:

An up-to-date résumé (maximum 5 pages)

A cover letter (maximum 3 pages) addressing:

The 2 targeted questions below,

Providing a brief outline on how you meet the "what we're looking for' points (see above section)

And a brief outline on how you meet the requirements of the role:

Targeted questions:

Provide an example of when you facilitated a program where you had to deal with challenging behaviours. What was the program? What were the challenging behaviours? What skills did you use? What were the outcomes?

Describe a time when you have received feedback that critiqued your work. How did you respond? Did you make any changes? What was the outcome as a result of that feedback?

Applications close 05 November 2025 at 11.59pm AEST.

For more information about the role or what it's like to work for DCJ,

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact the hiring manager Paul Bonnett on 0269327400 or paul.bonnett@correctiveservices.nsw.gov.au