Customer Service Manager (CSM)

Savage Money

Mawson Lakes, Adelaide SA

Financial Planning (Banking & Financial Services)

Full time

60,000 to 80,000 per year

Low application volume

Customer Service Manager to Savage Money

Smart investing needs smarter finance

Location: Mawson Lakes, SA

Type: Full-time

Salary: 60,000 - 80,000 (renumeration based on experience) + super + commission 

About Savage Money

At Savage Money, we do mortgage broking differently.

We’re a young and keen team that believes finance should feel exciting — not confusing or cold. We help our clients (especially the self-employed and ambitious property investors) build wealth through smart lending strategies that actually make sense.

If you’ve got sharp attention to detail, a passion for customer service, a love for keeping everything running smoothly and want to be part of a vibrant, success-driven team, this role is your chance to level up in the mortgage broking industry.

We’re not a suit-and-tie kind of business — we’re real people who genuinely care about our clients and love seeing them win.

If you’re looking for a role where you can make an impact, be trusted to take ownership and work with a down-to-earth team that’s shaking up the finance game — this is the place to be.

What Makes Us Different

We’re not your average mortgage brokers. We know that debt is not sexy but we are here to make it feel safe and fun. After only being in the industry for 3 years we recently landed ourselves in the top 50th brokerages in the country and we’re just getting started!

We bring personality to finance, build long-term relationships with our clients and put genuine care at the centre of everything we do. Our clients come to us for more than a loan — they come for education, long term strategies and because they know we don’t only get the job done but we are here for every stage of their financial journey.

The Role

We’re looking for a Customer Service Manager (CSM) to join our team full-time in Mawson Lakes.

You’ll play a pivotal role supporting our clients through their loan journey, from the first steps through to settlement and beyond. Every day will bring variety as you manage communications, track loan milestones and conduct re pricing plus keep things moving smoothly behind the scenes. Your ability to juggle priorities, work with deadlines and hero long lasting relationships with clients and lenders will make you a valued part of the team from day one.

Key Responsibilities

Be the first point of contact for clients throughout their loan journey and beyond.

Support our lead broker and team of 12 staff.

Conduct check-ins and rate reviews to keep clients feeling supported well after their loan settles.

Keep our CRM and client data up to date.

Meet clients in person to finalise and sign documents when required.

Contribute ideas to improve workflows and enhance client experience.

Who We’re Looking For

We need a CSM who thrives on people, problem-solving, and creating a five-star client journey.

Experience in mortgage broking, lending, or financial services is highly regarded but not required. On the job training will be provided.

Strong understanding of customer service and administration best practices.

Excellent communication and relationship-building skills.

High attention to detail and strong organisational ability.

Able to work independently but also thrive in a team environment.

Proactive, adaptable and comfortable taking initiative.

Why Join Savage Money?

Culture First: Family run, values-driven and passionate about what we do.

Growth & Opportunity: We’re expanding fast, and the right person can grow with us.

Client Impact: You’ll build real, long-term relationships and make a genuine difference.

Modern Environment: A friendly team, fresh energy, and an office you’ll actually enjoy coming to everyday.

Ready to Join Us?

If you’re ready to be part of a business that’s shaking up mortgage broking — where culture and clients come first, we’d love to hear from you. with the subject line: “Customer Service Manager to Savage Money.”

We look forward to hearing from you!

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Send your resume and a short cover letter to Terri Savage at terri@savagemoney.finance