Service Desk Officer

Department of Training and Workforce Development

Osborne Park, Perth WA (Hybrid)

Help Desk and IT Support (Information and Communication Technology)

Government - State (Government and Defence)

Contract/Temp, Casual/Vacation, Full time, Part time

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We are seeking to create a pool of suitable applicants for the position of Service Desk Officer.

Appointments may be made on a full-time, part-time, casual, permanent or fixed-term basis with possible further term and/or permanency.

The Department

At the Department of Training and Workforce Development, we support Western Australia’s training system to develop the skills and capabilities needed to transform lives while creating strong and vibrant businesses, communities, and the economy.

We are an equal opportunity employer and encourage people with diverse backgrounds and lived experiences to join us, including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disability, youth, women and people of diverse sexualities and genders.

Find out more about our work by visiting our website www.wa.gov.au/dtwd

Role Overview/Key Duties

The Service Desk Officer will play a key role in supporting the Department’s transition to Windows 11 and the rollout of a new service management platform. The role involves providing first-line support to a diverse user base across multiple sites, with a focus on delivering high-quality customer service and maintaining strong communication with technical teams.

Ideal Candidate Profile

To succeed in this role, you will have experience in providing ICT support in a busy Service Desk or Helpdesk environment, ideally within the public sector. You will bring a customer-focused approach, strong analytical and troubleshooting skills, and a willingness to learn new technologies. Over the next 12 months, you will have the opportunity to contribute to the Department’s digital transformation projects and play a key role in supporting staff through significant system upgrades.

Diversity and Inclusion Statement

As a measure to achieve equality under sections 51, 66R and 66ZP of the Equal Opportunity Act 1984, Aboriginal and Torres Strait Islander people, young people (24 years of age and under) and people with disability who meet the requirements of the position may be prioritised for appointment.

Employee Benefits

You will have access to a range of benefits which may include:

Flexible work arrangements including flexitime and working remotely;

Flexible leave arrangements, including study leave;

A comprehensive health and wellbeing program including Employee Assistance Program and Mental Health Contact Officers;

Career and professional development programs and opportunities; and

Salary packaging options.

Want to know more?

For full details of the role, eligibility requirements and what we are looking for, read the attached job description and application package.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, including alternate methods of communication,

Applicants are required to apply online and need to submit an application consisting of:

a resume not exceeding three pages, providing sufficient information to enable an assessment of your skills and experience relevant to this role, and

a brief cover letter not exceeding two pages, relating your skills and experience to the selection criteria as outlined in the attached Job Description Form.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact Human Resources via dtwdhr@dtwd.wa.gov.au or via 0865515071