Customer Service Representative - Rouse Hill

IMB Limited

Wollongong, Wollongong, Illawarra and South Coast NSW

Banking - Retail/Branch (Banking and Financial Services)

Part time

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Monday to Friday, part time afternoon hours

Start your banking career with a community minded and trusted bank

No banking experience required, full training provided.

Are you ready to start a rewarding career in banking? We have an exciting opportunity for a Customer Service Representative to join our Rouse Hill branch, providing great service and support to IMB customers. This part time position would suit someone looking for work/life balance, with mornings to yourself.

The Role

Having conversations and interactions with members via all channels (in person, online and over the phone) and assisting them with their banking and insurance enquiries

Exploring new opportunities to find the right financial solutions that may improve their position

Using various technologies, systems and digital platforms, cash handling and balancing

Working with your Manager and team to collectively achieve the branch goals and objectives

Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carry out administrative duties

Part time hours, working Mondays, Tuesdays, Wednesdays, and Fridays 12.15pm-5.15pm. Thursdays alternating 11.15am-7.15pm and 2.15pm-7.15pm.

The Person

Available to work part time Monday-Friday

Experience in sales and service

Cash handling experience and an accurate eye for detail  

A learning mindset and ambition to build a career in the banking industry

An aptitude for technology and proficient in MS Office programs/apps

Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment

A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements

A genuine desire to help people, work directly with customers as well as work with and support a team.

The IMB

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we’ve donated more than 12 million through our Community Foundation to over 900 projects in the communities in which we live.

At IMB, we are dedicated to providing our people with a supportive and rewarding work environment and we offer a range of benefits including:

A supportive culture that actively promotes inclusion and the wellbeing of our employees

Competitive remuneration

Wellbeing days

Product concessions

Paid parental leave

Purchase leave options

Study assistance

Corporate uniform

Employee assistance program

Genuine investment in your learning and professional growth.

To apply, follow the prompts. Applications close November 30, 2025. 

Please note that email applications are unable to accepted.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

For further information contact Nermin Farahat, Community Bank Manager: Nermin.Farahat@imb.com.au