Student Services Officer (immediate start)

Macquarie Grammar School

Sydney NSW

Administrative Assistants (Administration and Office Support)

Full time

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Student Services Officer - January 2026

Macquarie Grammar School to Sydney CBD

Macquarie Grammar School (Years 7to12) is seeking a Student Services Officer to support administration, admissions and welfare for domestic and international students. This frontline role is the first point of contact for students, parents, guardians and homestays.

Key Responsibilities

Monitor and manage student attendance records.

Communicate with parents/guardians/homestays regarding absenteeism.

Handle phone and walk-in enquiries professionally.

Maintain and update student records in the management system.

Assist with pre-enrolments, orientation, reception duties and general student services.

Process commencements, variations, cancellations and issue compliance letters.

Generate reports from the student system and PRISMS.

Enter timetable data and confirm information with relevant staff.

Ensure student files meet NESA and CRICOS compliance requirements.

Draft and edit the School Newsletter.

Assist with school events, Homestay/Guardianship arrangements and OSHC checks.

Upload information to MySchoolBag and website; update staff/contractor details.

Selection Criteria

Experience in student services or school administration.

Knowledge of PRISMS, ESOS Act 2000, CRICOS, and NESA compliance.

Strong communication, attention to detail and time management skills.

Ability to generate and interpret Excel reports.

Experience with Compass or other CRM applications

Skills in Jotform and basic social media updates (advantageous).

Ability to speak Vietnamese highly preferred; additional languages welcomed.

Understanding of international students and diverse cultural needs.

Applicants must have the legal right to work in Australia.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email your cover letter and CV to enrolments@mgs.edu.au