Office Manager

Doctors and Co

Maroubra, Sydney NSW

Office Management (Administration and Office Support)

Full time

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We are seeking a passionate, highly capable and results-driven Office Manager to join our dynamic team in Maroubra Doctors.

As our Office Manager, you will be at the forefront of driving profitability and growth of Maroubra Doctors. You will play a pivotal role in guiding a team of exceptional Nurses and Medical Receptionists and collaborate with the Doctors and Co. management team in supervising the clinic.

If you have a passion for driving results and empowering teams, then we are excited to have you on board immediately!

You will be responsible for:

Leadership and Management

Healthcare Compliance and Regulations to Knowledge of healthcare laws and accreditation requirements.

Team Leadership to Leading multidisciplinary teams, including doctors, nurses, and administrative staff.

Crisis and Emergency Management to Handling medical emergencies, staffing shortages, and operational disruptions effectively.

Operational and Organisational Skills

Patient-Centered Management to Ensuring smooth patient flow, appointment scheduling, and high-quality patient care.

Process Optimisation to Streamlining workflows to reduce wait times and improve efficiency.

Resource Allocation to Managing medical supplies, staffing, and facility maintenance efficiently.

Communication and Interpersonal Skills

Healthcare Communication to Liaising between medical staff, patients, and external stakeholders.

Conflict Resolution to Addressing disputes among staff, handling patient complaints professionally.

Cultural Sensitivity and Compassion to Understanding diverse patient needs and maintaining empathy in healthcare interactions.

Financial and Business Management

Budgeting and Cost Efficiency to Managing operational costs, insurance claims, and financial planning.

Revenue Cycle Management to Overseeing billing, coding, and reimbursement processes.

Vendor and Contract Negotiation to Procuring medical equipment and services at competitive rates.

Monthly Targets and budgetsto ensuring clinic operation is consistent with the monthly target and budget.

Health promotion and preventionto ensuring clinic is optimising its health promotion and prevention strategies to improve outcomes for patients on monthly basis, consistent with group management objectives.

Technical and Analytical Skills

Healthcare IT and EMR Systems to Medicare items and billing software.

Data-Driven Decision Making to Using patient and operational data to improve healthcare services and efficiency.

Quality and Risk Management to Implementing protocols to reduce medical errors and enhance patient safety.

Adaptability and Problem-Solving

Regulatory Changes and Compliance to Keeping up with evolving healthcare policies and adapting accordingly.

Crisis Management to Responding to public health emergencies, pandemic preparedness, and facility issues.

Continuous Improvement to Driving innovation in patient care, workflow efficiency, and staff performance.

To be successful in this role, you will ideally have:

Exceptional leadership and motivational skills to inspire and empower nurses and medical receptionist to deliver exceptional performance in managing clinics

Excellent analytical skills with the ability to interpret data to inform strategic business decisions

Prior Office Manager experience of minimum 2 years

Prior experience in the medical and health field is highly preferred

A collaborative and solution orientated mindset with a focus on continuous improvement

Excellent communication and negotiation skills with the ability to cultivate lasting relationships

An advocate for safety, compassion and active listening in the workplace

Prior experience in the use of relevant software Pracsoft, Medical Director and Best Practice.

Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, Aboriginals, and Torres Straight islanders, etc.

Experience CPR/Triage training

Prior training and/or experience in management of emergencies, handling complaints, Medicare and health funds, basic infection control, safe handling and disposal of medical waste etc

About Us: Doctors and Co. is a leading healthcare provider dedicated to delivering exceptional medical services across Australia. Our commitment to excellence, innovation, and patient-centric care sets us apart in the healthcare industry. We are a team of dedicated healthcare professionals who are committed to improving the lives of those we serve. Our organisation believes in providing compassionate care that is tailored to the individual needs of each patient.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Send your CV to hr.nsw@doctorsandco.com.au