Future Student Consultant

La Trobe University

Bundoora, Melbourne VIC

Student Services, Other (Education and Training)

Part time

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Part time fraction .80FTE / 4 days per week

Based at La Trobe University’s vibrant Melbourne (Bundoora) campus

Fixed Term until 13/01/2027 (parental leave cover)

Higher Education Officer (HEO) 5

Work with inspiring people who are driven to make a difference

About the position

The Future Student Consultant works as part of the Smart Contact Centre to deliver a personalised, trusted and effortless experience to prospective students with the goal to achieve student load targets across pathways, undergraduate and postgraduate programs. The position holder has a thorough understanding of the breadth and depth of La Trobe courses, programs, campus amenities and student services available at the campuses, and works to deliver excellence in customer first enquiry management to communicate the distinctive La Trobe offer to prospective students.

The position holder administers customer engagement within the Smart Contact Centre and responds to enquiries to study at La Trobe including tactical outbound engagement with prospective students. Involvement in future student programs, activities and events which may involve direct contact with children. 

The Division of International Operations and Compliance plays a key role in profiling and positioning La Trobe University as a first choice among its diverse community and works closely with other areas like student recruitment and admissions as well as stakeholder groups, including potential students and staff.

Skills and Experience

To be considered for this position, you will have

Completion of a degree without subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training, preferably in sales and customer service with a drive to achieve sales targets.

Experience and skills in achieving sales targets through exceptional enquiry management and nurturing of prospective students that includes personalised, trusted and effortless customer experiences.

Strong organisational skills and the ability to prioritise multiple tasks, meet deadlines, and contribute to dynamic sales environment.

Strong interpersonal skills, including the ability to liaise with prospective students (undergraduate, postgraduate and pathways) and influencers, academic staff, and members of the public.

An ability to master knowledge from a broad range of courses and deliver information to customers that is that is clear and personalised.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email: J.Ancona@latrobe.edu.au