Medical Receptionist, headspace

Stride Mental Health

Geelong, South West Coast VIC

Medical Administration (Healthcare and Medical)

Full time

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About us:

We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition to it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on the next stage of our journey, join us to make a difference. We're here to Stride.

Our Service: headspace Centres act as a one-stop-shop for young people who need help with mental health, physical health, alcohol and other drugs and/or work and study support.

On offer: Based across headspace Geelong, Corio and occasionally Armstrong Creek

Permanent, full-time opportunity available

Extended hours required on Thursdays, 10:30am to 7:00pm

Paying on HPSS SSE Award Level 8 plus Super

Salary Packaging options (up to 15,899 tax free!)

Meals and entertainment allowance of up to 2,650!

Leave loading at 17.5%

Stride Rewards to access to discounts from 100s of retailers (fashion, food and fitness)

One paid wellbeing leave day per year

Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)

Paid parental leave support

Supportive team environment

Excellent training and career development

Role overview:

Acts as the central point of communication and provides a superior level of secretarial and reception services to young people, clinical and management headspace staff.

Medical Reception duties including taking incoming calls and directing the caller to the appropriate member of staff

Appointment scheduling and maintenance of clients

General Office duties including opening and distribution of mail typing, scanning, filing and archiving

Assist in the closing and securing of the building at the end of the day.

Typing of Medical letters to members of the clinical team

Requirements:

Ideally a Cert III in Medical Administration or similar qualification

Excellent administration, time management and organisational skills with attention to detail.

Knowledge of the health /NFP sector with an ability to liaise with people from diverse backgrounds

Experience working with Best Practice preferred

Proven record in working closely with and being a successful member of a multidisciplinary team

Demonstrated communication, interpersonal, problem solving and organisational skills

Well-developed customer service skills

Ability to think and act calmly and deal sensitively with distressed people.

Proficient Microsoft Office skills

Understanding of duty of care, rights to privacy and confidentiality

Must have good availability

Must be eligible to apply/currently hold a WWCC

Must hold/be willing to apply for NDIS worker screening clearance

A current unencumbered driver's license

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Apply now!

To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.

Applications will be viewed and actioned upon receipt, with a final closing date for applications on 04 January 2026.

Please note, this closing date may be brought forward if sufficient applications are received.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

For any queries, email?recruitment@stride.com.au