Service Delivery Processing Specialist (Technical Support)

ADP Employer Services

North Sydney, Sydney NSW (Hybrid)

Help Desk and IT Support (Information and Communication Technology)

Full time

ADP are #hiring!  Come join our WorkForce Software Support team.

Title: Service Delivery Processing Specialist (Technical Support Analyst).

We are looking for a Application Support Analyst (at least one year of experience as an application or technical support analyst in any Time and Attendance, Workforce Management software) to join our talented and dedicated services team.

In this role, you will serve as WorkForce Software’s’ front-line for solving client challenges to including issue resolution, answering questions, helping clients, training their users on WorkForce Software technology.

To be successful in the role, you will have:

Prior technical/system support experience in a customer-facing role is highly preferred

Experience with SQL and writing complex queries and Strong technical and analytical aptitude, specifically in complex, enterprise software applications

Excellent oral and written communication skills

Familiarity or experience utilizing Java, C#, C++ or 4GL programming languages

Experience or background in HR, Payroll, or Time and Attendance preferred

Must be able to join on-call rotation and cover evenings/weekends as necessary

This role will be located in our North Sydney Office. Hybrid working (3 days office / 2 days remote).

Come join our Team. You’ll love working here because you can:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

Unlock your Potential. Participate in leadership programs designed for you to lead using your natural strengths (Leadership Excellence, Advancing Women in Leadership).

Grow your career with a company committed to workplace gender equality.

Influence the Business. Join our employee-led groups iWIN to International Women Inclusion Network, Pride (LGBTQ), Thrive (Disability), Generations and connect with a network of people who share common interests and experiences.

Access multiple leave options to suit your needs. Generous Parental Leave Allowance. Personal Emergency Leave. Cultural and Inclusion Leave.

Focus on your health and well-being. Access to Employee Assistance Program, well-being webinars, free flu vaccinations, and time off for R U OK day.

Access ADP’s generous employee benefits including lifestyle and wellbeing discounts for you and your family from 450+ vendors Australia wide.

To learn more about this exciting opportunity

Please click the ‘Apply’ button to submit your application.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact Ishakhan Recruiter on 0391172112 or via email: mohamed.ishakhan@adp.com