Student Finance Officer

JCU: James Cook University, Australia

Townsville, Northern QLD

Other (Banking and Financial Services)

Other (Education and Training)

Full time

78,740 to 89,310 p.a. + up to 17% superannuation

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.

We now have an exciting opportunity for an enthusiastic finance professional to join our team as a Student Finance Officer in the Student Services and Support Directorate.

Full-time: 36.25 hours per week

Fixed term to January 2027

Located at the Townsville Bebegu Yumba campus, Douglas

HEWL 5: 78,740 to 89,310 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits.

ABOUT THE ROLE

Working within a friendly and collaborative team with genuinely supportive leadership, you’ll contribute to a positive student experience by applying knowledge to ensure the efficient and accurate configuration, publication, data quality assurance and recovery of all student fee related income. With a focus on compliance, you’ll ensure all student fee activities are undertaken in accordance with relevant legislation, policy, procedures and processes. The role also includes the administration of scholarships, bursaries, grants, and prizes. Providing amazing customer service for our students, you’ll work to continuously improve service quality and process efficiency whilst contributing to a high-performance culture within the Student Finance and Scholarships team.

QUALIFICATIONS, SKILLS AND EXPERIENCE

With a degree qualification in business, finance or commerce, or an equivalent combination of relevant education, training and experience, you bring proven experience working in a complex, customer-focused, high-volume transaction processing environment. You have strong Excel skills and can confidently use formulas, pivot tables and data validation to manage and analyse large datasets, along with experience reconciling financial or student data, ensuring accuracy and compliance with policies and procedures. You bring a proven ability to assess and process applications applications such as scholarships, grants, refunds and fee adjustments with a high level of attention to detail and timeliness. With excellent communication and interpersonal skills, you build highly effective working relationships and demonstrate sensitivity when liaising with students and staff.

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU, our Careers and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

A generous superannuation scheme with up to 17% employer contributions with UniSuper

36.25-hour full-time working week

5 weeks of annual recreation leave plus leave loading

15 days paid sick/carers leave per year

A range of flexible working options

Attractive options for salary packaging

Staff study assistance and paid study leave

Professional development support

Fitness Passport

Corporate discount on health insurance

Free Employee Assistance Program (coaching and counselling)

Well-equipped modern facilities and contemporary workspaces with access to on-site childcare, medical services, gym and cafes.

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps:

Complete the application form

Upload your current resume

Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success.

Applications close on Sunday 11th January 2026 at 11:55 PM AEST.

Please note, we are seeking applications from candidates who currently hold valid Australian work rights.

Applications will be assessed upon submission. As a result, the closing date is subject to change. Therefore, if you wish to be considered for this role, it is recommended that you submit your online application as soon as possible.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact Renee Simkins to renee.simkins@jcu.edu.au