User Support Technician

PT Protech Telecom Ltd.

Location Lethbridge, AB

Salary 39.20 hourly / 40 hours per week

Full time

Early morning, Morning, Day, Evening, Night, Weekend

Starts as soon as possible

Languages English

Education Secondary (high) school graduation certificate

Experience 3 years to less than 5 years

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities:

Give access to computer networks

Report on the performance of computer systems and networks

Respond to users experiencing difficulties with computer

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Participate in the redesign of applications and other software

Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Perform Web-server backup and recovery operations

Provide customer service

Manage incidents

Additional information

Personal suitability

Accurate

Client focus

Efficient interpersonal skills

Initiative

Judgement

Organized

Team player

Until: 2026-01-31

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact email: sparmar@protechtelecom.ca