Night Auditor to Front Office

Beetson Hotel

Petrie Terrace, Brisbane QLD

Front Office and Guest Services (Hospitality and Tourism)

Part time

HIGA Award

Low application volume

Night Auditor to Front Office

Part-Time | Boutique Hotel | Brisbane | Mid-Late February Start

We are seeking a polished and reliable Night Auditor to join our Front Office team, supporting the overnight operation and ensuring guests receive seamless service around the clock. This role is responsible for executing the nightly audit, balancing the day’s transactions, and preparing operational reports to support the Rooms Division.

The ideal candidate thrives in a structured environment, demonstrates strong ownership and attention to detail, and enjoys working independently while upholding a luxury guest experience.

ABOUT THE ROLE

Core responsibilities include:

Guest Service and Overnight Operations

Welcome late arrivals and farewell early departures with professionalism and warmth

Assist with check-ins, check-outs, room moves and billing enquiries

Monitor overnight communications, emails, OTA messages and arrivals/requests

Liaise with Housekeeping and Maintenance regarding next-day operations requirements

Coordinate wake-up calls, taxi bookings and guest support requests

Perform lobby, public area and FO workstation inspections for presentation standards

Night Audit and Financial Accuracy

Complete nightly audit, reconcile and balance the day’s transactions

Verify rate integrity, allowances, adjustments and payment methods

Prepare daily revenue and operational reporting for Finance and Management

Process credit card batches, VCC, corporate and city ledger entries as required

Ensure compliance with policies, procedures, and internal controls

Safety, Security and Property Oversight

Perform hotel floor walks and property checks during the night

Manage noise complaints and guest incidents with discretion and authority

Follow emergency and safety protocols when required

Maintain secure and confidential handling of guest data and financial information

About You

You will succeed in this role if you demonstrate:

Previous Night Audit or Front Office experience in hotels (preferred)

Strong numerical accuracy and financial reconciliation capability

Knowledge of PMS systems (Protel experience advantageous but not essential)

Ability to work autonomously during overnight shifts

Mature judgment, problem solving and conflict resolution confidence

Professional grooming, communication and guest etiquette

Ability to multitask calmly during periods of both high and low activity

Reliability and punctuality (non-negotiable for overnight operations)

What We Offer

Competitive hourly rate with penalties in line with Hospitality Award

Structured onboarding with training across FO and Audit procedures

Opportunity to contribute to a boutique luxury guest environment

Career growth into Front Office, Reservations, Duty Management or Rooms Division pathways

Complimentary and discounted staff benefits

Supportive management team with strong operational focus

Managed by leading hospitality management company 1834 Hotels. We're looking for dedicated individuals to grow and develop the Front office team and environment. This is a great opportunity to grow!

This is a part-time role, working a spread of shifts over a 7-day roster: including weekdays, weekends, nights and public holidays.

Confidential enquiries and requests for further specific information about the role are welcome via email to:

Oliver Lusa

Only applicants with current rights to work in Australia will be eligible to apply for this role.

We appreciate the time you have taken to apply and the effort that goes into an application.

Only those successful in gaining an interview will be contacted directly. 1834 Hotels is a growing network of hotels, motels and resorts across Australia.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Rooms Division Manager: rdm@beetsonhotel.com.au