On Road Home Assessor

Troocoo

Hobart TAS (Remote)

Foreperson/Supervisors (Construction)

Full time

97K to 129K Package + Work Car, Laptop and Phone

About the Employer Troocoo is currently recruiting on behalf of our client who are a rapidly growing general insurer with a strong presence in the Australian market, offering a wide range of Motor, Home, Contents, Pet and Travel products through an award-winning brand portfolio and strategic partnerships with major national organisations. They are passionate about creating great outcomes for their customers and are seeking motivated professionals who can contribute to their vision of being a leader in the insurance sector.

Position Overview We’re looking for a Home Assessor to support customers through the home insurance repair journey. You’ll assess property damage onsite, determine repair methods with approved builders, and work closely with the claims team to ensure customers receive a smooth and supportive experience. You’ll be equipped with ongoing development, a fully maintained vehicle, mobile phone and tech to help you succeed. This role is often the first point of contact following a claim, meaning you’ll play a meaningful part in helping people during a stressful time and set the tone for a great customer experience.

Key Responsibilities

Attend onsite to insured properties and accurately assess domestic building damage against policy coverage

Prepare comprehensive Scopes of Work for rectification works

Review expert reports and provide technical and coverage advice to the claims team

Prepare and submit reports and documentation in line with SLAs

Determine best repair methodology and support builder coordination

Conduct customer satisfaction checks and support quality outcomes

Manage complex and large loss claims, including project coordination

Perform virtual/desktop triage assessments

Ensure compliance with KPIs, statutory requirements and industry standards

Occasional interstate travel for catastrophe events

What you’ll bring:

We’re keen to connect with candidates who bring:

Experience managing domestic building works and customer satisfaction outcomes

Strong building or trade methodology knowledge

Ability to produce accurate Scopes of Work

Excellent organisation and time management

Strong communication and conflict resolution capability

Experience coaching, coordinating or appraising builders

Ability to build strong commercial relationships

Insurance experience is advantageous but not essential

Why Join This Organisation

This employer offers a range of benefits including:

Work Car, Laptop and Phone provided.

Bonuses and incentives for high achievers.

Paid well-being days, parental leave and the ability to purchase additional leave.

Wellbeing support, including mental-health resources and fitness discounts.

Regular social and company-wide events

Retail and product discounts.

if you have any questions and would like a confidential chat. I look forward to hearing from you.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

If you would like to apply Email your updated CV to Chloe.Scott@Troocoo.com Feel free to call me on 0421883005