Front Office Coordinator to Assistant Practice Manager (Leadership Pathway)

Toothsavers

Mount Annan, Sydney NSW

Dental (Healthcare and Medical)

Full time

30 to 40 per hour

The Opportunity

Join the growing team at TOOTHSAVERS' as a Front Office Coordinator with a clear pathway to an Assistant Practice Manager role. In this role, you will be responsible for ensuring the smooth day-to-day operations of our dental practice in Mount Annan, NSW. This is a full-time position that offers a structured career development program to help you progress into an Assistant Practice Manager role.

Key Responsibilities

Provide exceptional customer service to patients, managing enquiries, appointment bookings and overall front office administration

Assist the Practice Manager with the day-to-day running of the practice, including inventory management, staff scheduling and general office duties

Collaborate with the clinical team to ensure seamless patient experiences and coordinate communication between front and back office

Identify opportunities to improve practice efficiency and contribute to the development of policies and procedures

Participate in the practice's continuous improvement initiatives and support the implementation of new systems and processes

Undertake training and development to progress into an Assistant Practice Manager role

Prepare and manage rosters for reception, call centre, and dental assistants

Order and manage clinical, steri, PPE, and front office stock

Support front office operations during peak periods

Ensure booking accuracy, confirmations, and deposit compliance

Run daily handovers and follow up outstanding tasks

Train and support reception and call-centre team members

Act as the first point of escalation for operational issues

Uphold and reinforce practice policies and workflows

What We're Looking For

Minimum 2 years' experience in a customer service or front office role, preferably in a dental or other healthcare setting

Strong communication and interpersonal skills with the ability to liaise effectively with patients, clinicians and the wider team

Excellent organisational and time management skills with a proactive and detail-oriented approach

Proficient in using practice management software and standard office applications

Commitment to continuous learning and a desire to develop your skills and progress your career

Team player with a flexible and adaptable mindset

What We Offer

Competitive salary and performance-based bonuses

Ongoing training and development opportunities to support your career progression

Supportive and collaborative work environment with a focus on work-life balance

Access to employee health and wellbeing programs

Opportunity to be part of a growing and innovative dental practice

About Us

TOOTHSAVERS' is a leading dental practice committed to providing exceptional oral healthcare to the Mount Annan community. With a focus on patient-centric care and continuous improvement, we are dedicated to creating a positive experience for both our patients and our employees. If you're passionate about delivering outstanding customer service and contributing to the growth of a dynamic healthcare organisation, we'd love to hear from you.

Note: only shortlisted candidates will be contacted.

Do not call the practice .anyone calling the practice their application will be rejected.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Apply Now by sending your resume to: admin@toothsavers.com.au