Triage Officers

National Anti-Corruption Commission

Hornsby, Sydney NSW

Government - Federal (Government & Defence)

Full time

Classification: APS Level 4

Location: Brisbane, Canberra, Melbourne, Perth or Sydney

Salary: $77,154 - $83,775 + Service Allowance

The National Anti-Corruption Commission

The National Anti-Corruption Commission enhances integrity in the Commonwealth public sector by deterring, detecting and preventing corrupt conduct involving Commonwealth public officials. It does this through education, monitoring, investigation, reporting and referral.

Working with us

This is an exciting time to join the National Anti-Corruption Commission (NACC). We are looking for outstanding individuals to embed robust systems and processes, deliver exciting and diverse projects and demonstrate innovation and commitment to integrity in the public service.

NACC staff work in a complex and dynamic setting where exceptional judgement and an ability to achieve results is critical.

Successful candidates will have the ability to cooperate, manage, lead and perform successfully across corporate and operational functions.

About these opportunities

The Evaluation Branch of the NACC has three ongoing opportunities and two non-ongoing for immediate filling in the Intake and Triage team. A merit list will be established to fill vacancies arising in the next 18 months.  These roles can be located in either, Brisbane, Canberra, Melbourne, Perth or Sydney.

About the role

The successful candidates will work under the general direction of the Assistant Director, Intake and Triage with workflow management and quality assurance being undertaken by a Senior Intake and Triage Officer.

The Triage Officer will be an integral member and part of a small team and is at the frontline for the NACC responsible for triaging reports received about corrupt conduct.

This will be done utilising an established triage model and will require you to review the information provided in an objective manner to determine where allegations are within jurisdiction, meet the definition of corrupt conduct and are serious or systemic. You will need to be comfortable both speaking with and writing to the people and agencies who submit reports of corrupt conduct to the NACC.

Your work will be performed under general direction and oversighted by a Quality Assurance framework. This will ensure you receive regular constructive feedback, and that our processes, procedures and training support you to do your best and most productive work.

Key activities

Taking initial contacts from the public, including phone and written contacts.

Reviewing reports submitted to the NACC of alleged corrupt conduct and determining where they are within jurisdiction, meet the definition of corrupt conduct and are serious or systemic.

Seeking additional information about the report where necessary.

Escalating reports that meet these thresholds to the Assessments team.

Communicating outcomes where reports do not meet these thresholds.

Capturing succinct summaries of reports, your analysis of the situation, and your recommended triage outcome.

Working towards agreed productivity goals.

Working cooperatively with the Senior Intake and Triage Officers in applying feedback to ensure quality and consistency in the triage process.

Performing ad hoc administration tasks and adhering to internal policy.

Being an active member of the Intake and Triage team by contributing to strategic initiatives specific to the business area and the branch more broadly.

Identifying and addressing training, system, performance and cultural issues in the spirit of continuous improvement; and

Supporting the Director by leading work that contributes to agency-wide priorities and objectives, including capability building.

The NACC is a small agency. In addition to these activities, from time to time you may be asked to undertake tasks that are outside your usual span of duties but that are within the range of your capabilities. Supporting one another in this way provides opportunities for exposure across the agency and is an integral part of the NACC’s positive workplace culture.

Eligibility

Employment with the NACC is subject to the following conditions:

Citizenship – applicants must be an Australian Citizen.

Security clearance – this is a Designated Security Assessment Position. The occupant of this position will be required to undergo and maintain a security clearance to Negative Vetting 1.

Suitability assessment - the NACC must be satisfied that successful applicants are of suitable character. They must undergo a rigorous pre-employment suitability screening process that can be intrusive in nature including (but is not limited to) detailed background, character, employment, police and financial checks.

Probation - a probation period will apply to a new ongoing engagement in the Australian Public Service.

We encourage applications from the Australian community including Aboriginal and Torres Strait Islander people, people of all ages, people from culturally and linguistically diverse backgrounds, and people with disability.

Contacts

The key duties of this position and capabilities required are listed in the Information Pack below.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

If after viewing this information you have questions, contact Rachel on 0393938944