Transportation Operations Manager

SKUTOPIA

Altona, Melbourne VIC (Hybrid)

Freight/Cargo Forwarding (Manufacturing, Transport & Logistics)

Full time

Low application volume

SKUTOPIA is on a mission to democratise and decarbonise logistics.

SKUTOPIA is a deep-tech logistics company operating under a dual RaaS (Robotics-as-a-Service) and SaaS model. We deliver end-to-end, AI-powered robotic fulfilment for retailers - eliminating inefficiencies inherent in traditional 3PL models, such as human error, high labour costs, and carbon-heavy processes.

Our advanced robotics and proprietary AI empower our customers to scale faster with high-speed, high-quality fulfilment at a fraction of the typical cost - while also driving both revenue and profit growth.

Founded in 2018 by Talea Bader and Emily Townsend, SKUTOPIA began as Sydney’s first eCommerce co-working space. After witnessing firsthand the logistics challenges faced by SMBs, the founders evolved the business into a tech-first fulfilment solution.

Role Overview / Purpose:

As we accelerate our growth, we're hiring a Transportation Operations Manager to own and evolve the commercial and operational performance of our Transportation network. This is a high-impact role focused on managing elements of the operations, growing revenue, improving partner economics, and driving the commercial roadmap across the first to last-mile, international freight, and carrier partnerships. To succeed in this role, you will be a self starter, data oriented and a highly effective communicator. Initially this role is for an individual contributor with the potential for future growth.

Key Responsibilities:

Own the commercial performance of Skutopia's transportation services, with responsibility for gross margin, pricing strategy, and cost optimisation

Forge and maintain strong relationships with key business partners and stakeholders (carrier relationships), providing the conduit for robust discussions and collaborations to achieve optimal business outcomes and solutions

Drive initiatives to expand Skutopia’s transportation capabilities, including new carrier integrations and service enhancements

Oversee all aspects of Skutopia’s transportation services, ensuring high performance across fulfillment, the first to last-mile, and logistics operations

Ensure swift and reliable transportation services to meet customer expectations for speed and timeliness while optimising operational efficiency

Implement strategies and processes to maximise cost-effectiveness across all aspects of transportation operations without compromising service quality

An extremely close pulse on transportation SLA’s holding partners accountable and being proactive to customers

Leverage deep expertise in freight forwarding to optimise international shipping operations and cross-border logistics and transportation solutions

Possess a strong understanding of the US/CA/EU/UK courier landscape, including rate structures, service levels, and key players in those markets

Partner with the leadership team, operations, tech, and growth teams in particular to design and implement SKUTOPIA’s transportation services strategy

We think you will need:

Strong experience in logistics, supply chain management, Fulfilment or transportation operations, preferably in both domestic and global solutions

Strong leadership skills with experience managing fulfillment or last-mile transportation services

Proven ability to scale operations and optimise costs in a fast-growth environment

Highly developed analytical skills, with a track record of taking a data-driven approach to decision-making and process improvements.

Exceptional communication skills, both written and oral, and confidence working with diverse stakeholders.

High business acumen and familiarity with structuring commercial deals

Experience in eCommerce, 3PL, retail logistics, or tech-driven supply chain is highly regarded.

High motivation and enthusiasm for a fast-paced environment, with multiple ongoing projects.

What’s in it for you?

Opportunity to work in a dynamic, purpose-driven company shaping the future of logistics

Competitive salary and benefits package

Career growth opportunities

A supportive and inclusive workplace that values innovation, collaboration, and personal development

Being a part of a company that deeply values our culture and our people

Work with an amazing bunch of people

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

PI: 282091521