Registered Nurse (Part Time): Gold Coast and Virtual Health

MSI Australia

Gold Coast QLD

Nursing - General Medical and Surgical (Healthcare and Medical)

Part time

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About us: Our Vision: Your body, Your choice, Your future

We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception.

We work to give people reproductive choices.

MSI Australia operates a network of 7 clinics, a national telehealth service providing comprehensive termination of pregnancy, contraception, vasectomy services and national family planning support.

The role

As a Virtual Health Nurse, you ensure high quality and empathetic patient care is provided in line with best practice and patient safety during internal procedures, while maximising profit and streamlining processes virtually. You will assist patients by providing triage ranging from emergent to self-care, counselling on appropriate sexual and reproductive health care options, providing proactive health status management and identifying and managing plan participants to increase their ability to make informed decisions concerning their sexual and reproductive healthcare needs. Under the direction of the Nurse Unit Manager, you will work within their entire scope of practice. You will be fully accountable for ensuring that the utmost in competent care and safety is consistently delivered to all patients.

You will utilise online resources to assess medical symptoms, provide counsel on the most appropriate provider/facility/team to assure the most appropriate use of medical services. Additional responsibilities may include patient outreach, counselling and health and wellness education.

Position title: Registered Nurse

Location: MSI Gold Coast and Virtual Health Clinic

Reports to: Nurse Unit Manager

Duration:  Part Time position

Hours of work: 48 hours per fortnight/ 6 Shifts per fortnight

Please note - this role is based onsite at our Gold Coast and Virtual Health clinic and cannot be performed remotely. 

Your responsibilities:

Timely desktop and conference-based reviews of clinical pre-assessments and medical documentation for clients accessing clinical services (care coordination).

Telephonic/virtual triage of symptom-based calls, ranging from emergent to self-care outcomes.

Escalating and liaising with key multidisciplinary health professionals to resolve complexities, identified throughout the virtual client journey.

Providing pertinent health and wellness information to meet the needs of the client within your scope of practice.

Assist the virtual health team and case management officers in coordinating external referrals.

Maintain clinical and case records with accurate, concise, pertinent documentation, conforming to standard operating procedures and medical/legal guidelines.

Recommend suitable treatment plans and consider cost-effective treatment modalities, within your scope of practice.

Maintain the privacy and dignity of all clients whilst adhering to privacy and department policies.

Monitor all client care and treatment, maintaining high standards of quality and safety at all times.

Participats in the health education and explanation of treatment to clients and relatives, as required.

Key Selection Criteria:

Pro-choice and champion of women and pregnant people’s rights

Passionate about de-stigmatising abortion, sexual and reproductive health

Registered Nurse with AHPRA registration

A caring, compassionate individual who enjoys helping others and providing a positive care experience in a telemedicine/virtual platform

Advanced computer skills including typing speed, email, internet research, downloading and uploading files, and working in multiple browser windows. You should be extremely comfortable using new technology and software

Excellent interpersonal and communication skills

Commitment to patient centred care

Detail-oriented problem solver who can collaborate across clinical and non-clinical teams, seeks support when needed, and ensures timely resolution of barriers to safe client access to services.

Demonstrated commitment to continuing professional development

Desirable Skills:

Obstetric or Gynaecology experience

Triage experience - telehealth or other

Previous experience in telehealth

Experience in day surgery, recovery, and sexual and reproductive health

Family Planning Certificate or Midwifery qualification

Organisational Goals, Missions, Values, Purpose, Behaviour Statements

In addition to the above, we also ask our staff work understand and demonstrated our goals, mission, values,

Our Goal The Prevention of Unwanted Births

Our Mission Children by Choice not Chance

Our Values Integrity, Agency, Safety, Quality, Courage

Our Purpose Your choice, made easier

Values and Behaviours

In this role, you will:

Understand and comply with the Code of Conduct and Behaviour Policy for employees and all relevant MSI policies and procedures.

Demonstrate commitment to organisational values and behaviours at all times.

MSI Australia develops, maintains and rewards a culture of personal and professional accountability for desired behaviours which include:

Care and Compassion - We care for our people, clients, communities and each other and recognise that people have their own diverse, physical, emotional, social and cultural needs. We always act with compassion and kindness. We conduct our work with honesty and integrity.

Trust and Safety - We prioritise both the physical and mental well-being of our people, clients, communities and each other. Our words, actions, communications and workplaces are free from judgment and discrimination. We value accountability and know that we build trust with our clients and communities through all staff being accountable for their performance.

Partner and Collaborator - We value partnership and teamwork and believe we are better together. We seek to collaborate with other organisations where our vision and values align. Our language, communication and actions focus on collaboration and cooperation rather than competition or conflict.

Benefits of working at MSI Australia

We also pride ourselves on being a supportive and flexible working place that offers a great range of benefits:

Generous salary packaging options up to 9,010 + 2,650 meals and entertainment,

Dynamic Learning Management Platform and opportunity to access professional development / study leave allowance,

Up to 14 weeks company paid parental leave,

Employee Assistance Program,

Discounted clinical services for you and your immediate family members.

Employment Requirement:

Provision of two professional referees,

Be prepared to undergo a National Police Check, prior to commencement,

Be prepared to undergo an International Vetting Check, prior to commencement,

Evidence of current COVID-19 vaccinations and declaration of full immunisation history,

Evidence of current working rights in Australia.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

For further information regarding this position, contact: recruitment@msiaustralia.org.au