Principal Consultant

Infosys limited

Melbourne VIC (Hybrid)

Consultants (Information and Communication Technology)

Full time

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Service Now Architect

Job Description

About Us: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI?first organization, we empower our people to work on next?generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Role: Service Now Architect

Location: Melbourne, Australia

Salary: AUD 150,742to 171,215 Annual Gross

Please Note: to The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Short Description: 

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Roles and Responsibilities:

Principal Responsibilities: Design, develop and implement Incident, Problem, Change, Knowledge, CMDB, ITAM, Application Portfolio Mgmt, Service Catalog workflows, ITIL processes, UI/UX within Service Now platform and integrations with external systems

Implement technology specific best practices and standards.

Gather and Translate functional and technical requirements into implementation work package

Design and develop Service Now data model to support process integrations, ITAM and CMDB

Design and develop forms, views, ACL, rules (client side / server side), notifications etc based on business requirement

Design and develop integrations using the best option available in Service Now, not limiting to JDBC, Web Service Based, Email, File etc.

Manage traceability of releases, versions and code sets

Provide support during UAT and testing

Understanding and using SDLC methodologies (Agile / waterfalls)

Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc

Assists in development of project estimates, contributes to defining project timelines, project plans and milestones

Instructs, assigns, reviews the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results

Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills

Evaluation new features and produce comprehensive analysis and recommendations.

Provide 2nd/3rd level Service Now support, resolve incidents.

Experience: Minimum of 8 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management

At least 4 years of experience with Service Now

Strong working knowledge in all aspects of ServiceNow Applications development

Strong working knowledge in each of the following: ServiceNow, JavaScript, web services, JDBC, distributed computing and object orientated methodologies

Strong working knowledge in UI (HTML5, XML, CSS) and CMS expertise in SNOW

Design and development of RDBMS systems with Oracle, MySQL, MSSQL etc

Familiarity with Unix, Linux, Shell Scripting

Practical experience with agile methodologies/tools

Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business

Experience in working with multi-vendor development environment

Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information

Experience of working with ServiceNow platform for global customers

Experience of performance compliant design, sustainable solution architecture

Integrations (Web services, REST API's)

ADDITIONAL

Should have worked in Large Projects

Excellent customer interfacing skills.

Excellent written and verbal communication skills.

Strong attention to detail and outstanding analytical and Problem-solving skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements (hybrid, reviewed case-by-case basis)

Health Insurance Discount and Well-being Program

Access to Fitness and Gym Memberships

Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process,

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile.  All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 18664720935