Care Services and Delivery Manager

PRONIA

Brunswick, Melbourne VIC

Aged and Disability Support (Community Services and Development)

Full time

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Low application volume

Who are we?

PRONIA, derived from the Greek word meaning "to provide," stands as a well-established community services agency with a rich 52-year history dedicated to catering to the needs of culturally and linguistically diverse backgrounds, notably the Australian-Greek community. We champion the cause of the vulnerable and pioneer innovative services to address both current and emerging needs within multicultural communities.

At PRONIA, our programs are geared towards offering direct services, encompassing counselling, information dissemination, crisis intervention, and community education. Additionally, we specialize in delivering tailored services in aged care, disabilities, as well as family and children's programs. All our services are rendered in a culturally and linguistically appropriate manner, underpinned by a commitment to enhancing individual capacity and fostering community cohesion.

What you will be doing

In this role you will be responsible for the leadership, performance and accountability of all service delivery and scheduling functions across PRONIA’s aged care programs.  The Care Services and Delivery Manager leads the delivery of aged care services across PRONIA’s Support at Home and CHSP programs, ensuring services are implemented reliably, efficiently and in accordance with client needs, approved budgets and organisational requirements.

You will:

Lead and manage the service delivery and scheduling functions to ensure a high-performing, organised and accountable environment

Oversee workforce coordination, ensuring services are delivered reliably, efficiently and in line with client needs and budgets

Drive service quality, responsiveness and continuity of care across all programs

Monitor service performance, including workforce utilisation, service delivery outcomes and missed services

Manage and optimise the balance between internal workforce and external providers

Ensure compliance with Aged Care Quality Standards, Code of Conduct and organisational policies

Identify and implement continuous improvement initiatives to strengthen service delivery

Contribute to strategic planning, operational reporting and aged care reform readiness

Build strong relationships with internal teams, service providers and external stakeholders

Role Requirements

Tertiary qualification in Business, Management, Community Services, Health, Aged Care or a related field.

Demonstrated experience leading multidisciplinary teams in community-based service environments

Strong operational experience in service delivery, workforce coordination and scheduling

Proven ability to drive performance outcomes and manage complex service environments

Excellent stakeholder engagement and relationship management skills

Strong analytical, problem-solving and decision-making capability

Experience using systems and technology to support service delivery and performance oversight

Well-developed communication skills, including reporting and documentation

Experience in aged care, community care desirable

Experience managing services delivered both internal teams and external providers

Understanding of culturally and linguistically diverse (CALD) communities

Fluency in Greek and English desirable

Mandatory Requirements

Current Driver Licence and access to a reliable vehicle

National Criminal History Record Check

Not subject to any Employee Screening or Banning Orders under relevant legislation.

What we offer

A meaningful leadership role with real community impact

Opportunity to shape and strengthen aged care service delivery

Supportive team environment and strong organisational values

Salary packaging (benefit from free tax earnings up to an annual cap amount of 18,550).

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Contact Anna Pelosi from the People and Culture team at hr@pronia.com.au