Service Scheduler

BaptistCare

Morisset, Newcastle, Maitland and Hunter NSW (Hybrid)

Aged and Disability Support (Community Services and Development)

Contract/Temp

85K + not for profit salary packaging benefits

Service Scheduler – Home Care

12 Month Max Term Contract

Do you enjoy fast-paced, jigsaw puzzle-like challenges where every day brings something new and exciting? If you thrive in dynamic environments and love solving problems on the fly, this could be the perfect role for you. Flexibility and resilience are key qualities we value, as our fast-paced environment often requires swift adjustments and creative problem-solving.

About the role

As a Service Scheduler in Home Care, you will schedule and allocate our customer services to care workers with consideration to the customers individual care needs, by using our care worker attributes and availability. 

Work closely with Care Facilitators to develop rosters that meet our customer needs whilst  aligning with the BaptistCare Enterprise Agreement, communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services.

Maintain data accuracy ensuring customer information and service details are correct including appropriate attributes. 

Working full-time from 9am-5pm, with one day required in the office

What you’ll bring

Essential competencies include:

Excellent organisational and time management skills

Strong communication abilities, both verbal and written

Ability to work under pressure and juggle competing priorities

Familiarity with scheduling software or willingness to learn

Positive attitude and ability to problem-solve

Understand and value BaptistCare’s Christian identity

Previous experience in a service scheduling, administration, or customer service role (desirable)

Knowledge of Home Care programs and funding (desirable)

About Us

We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia.  Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.

The Employee Benefits are endless when you join BaptistCare!

Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your well-being, employee referral program and retail discounts to name a few. 

Have more questions and one of our Talent Acquisition Partners will be in touch. Agency applications are not accepted at this time.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

For a confidential discussion, email mytalent@baptistcare.org.au