Medical Receptionist

St John of God Health Care Inc

Bendigo, Bendigo, Goldfields and Macedon Ranges VIC

Medical Administration (Healthcare and Medical)

Part time

39.76 to 40.85 p.h. + Super + Salary Packaging

Welcome to St John of God Health Care

St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 27 hospitals and services comprising more than 3,500 hospital beds, including home nursing, disability services and social outreach programs.

As a Catholic, not-for-profit group, we invest all profits to the communities we serve by updating and expanding our facilities and technology; expanding existing services and developing and acquiring new services; and providing Social Outreach services to people experiencing disadvantage to improve health and wellbeing.

St John of God Bendigo Hospital is a 122-bed contemporary private hospital located in central Victoria providing high quality acute medical and surgical health care services for people in Bendigo and surrounding areas.

Your role at St John of God Bendigo Hospital

We are seeking a friendly and professional Medical Receptionist to join our team within the Allied Health department. As the first point of contact for patients, you will play a vital role in creating a welcoming environment for all visitors to the department, maintaining exceptional service to patients, visitors and therapists, performing reception tasks, and providing administrative support to our therapists' patients in an efficient and timely manner.

This casual position offers weekday shifts, generally rostered between 8:00am and 4:30pm.

You will be responsible for the primary representation of the Allied Health Department, maintaining exceptional reception, performing clerical duties and providing an efficient and timely administration service to our consultants, patients and all stakeholders both internally and externally.

Key functions of the position are to ensure that all computer data entries, invoicing, reporting and other administrative functions are carried out in a professional and timely manner.

The Position

Maintain confidentiality in line with Code of Conduct and comply with all St John of God Health Care Policies and Procedures. Protects patients' rights by maintaining privacy of medical, personal, and financial information at all times.

Responsible for medical receptionist tasks in a professional and timely manner, duties include, customer service, answering telephones, cash handling, including the use of HICAPS, EFTPOS facilities and Medicare Rebates.

Greeting patients politely and ensuring that the appointment system is run efficiently, managing queues through telephone, email and face to face interaction.

Advise patients of billing processes, issue invoices and receipts, process payments, prepare banking and reconcile accounts.

Information collection and management to able to collect, organize and monitor data efficiently.

Booking, cancelling and rescheduling of appointments.

Follow-up of accounts, DVA, TAC, Medicare, Workcover.

Schedule hospital theatre lists, tests and obtain external medical reports as required by medical professionals, as necessary.

You will have experience working in an Allied Health Department setting with varying degrees of established processes and systems.

To succeed you will have computer and word-processing skills that demonstrate your experience in using MS Office package (Word, Excel), email and the internet and use of patient information/recall database systems

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

Salary: 39.76 to 40.85 (includes Casual loading), plus 12% superannuation

Casual positions available

As a casual employee, you can salary package a percentage of your earnings each pay period A healthy work-life balance through flexible work options, additional purchased leave and well-being programs

Employee discount on St John of God Hospital and Medical Services and Private Health Insurance

Employee support through our dedicated free Employee Assistance Program (EAP)

Innovative Professional Development opportunities

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

For enquiries about this position, applicants should contact Shail Crozier, Allied Health Administration Team Leader, on 0354343261