Client Coordinator

Your Choice Matters

West Lakes, Adelaide SA

Aged & Disability Support (Community Services & Development)

Full time

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This is a full-time, office-based position: 8:00am–4:00pm (West Lakes Office)

You will act as a central point of coordination across client care, staff support, and service quality. You are not rostering shifts day-to-day, but you will work closely with rostering and step in where required.

You must be comfortable holding responsibility, making decisions, and maintaining consistency across multiple moving parts.

Key responsibilities

Client Progress and Oversight

Monitor client progress through shift notes and reporting

Identify risks, gaps, or changes in client presentation early

Maintain communication with families and support coordinators

Advocate for client needs and outcomes

Incident Management

Receive, review, and manage incident reports

Ensure follow-up actions are completed properly

Maintain compliance with reporting standards and expectations

Staff Mentoring and Support

Support and guide staff in complex client situations

Provide practical advice around engagement strategies

Act as a point of reassurance and escalation when required

Coordination and Internal Alignment

Work closely with rostering to ensure staff-client alignment

Support rostering in urgent or high-pressure situations where needed

Maintain accurate records and communication within the CRM

Contribute to continuous improvement of internal systems and processes

This role suits someone who

Has strong interpersonal awareness and communication skills

Can read situations and respond appropriately, not mechanically

Stays calm and steady when dealing with complexity or pressure

Takes ownership rather than waiting for direction

Is organised, detail-oriented, and follows through

Can balance empathy with structure and accountability

Experience in disability is valuable but not essential. Judgement, maturity, and reliability matter more.

This role will not suit someone who

Avoids difficult conversations or accountability

Becomes reactive or overwhelmed under pressure

Relies on being told what to do rather than thinking ahead

Struggles to balance people, process, and responsibility

We are direct about this because the right person will respect it.

Experience

This role may suit someone with prior coordination, case management, or disability experience, or someone with strong transferable skills and the right mindset.

We are open to different backgrounds, provided the core capability is there.

This includes an “about me” section and allows you to upload your resume and cover letter.

No agencies or recruiters please

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

You can send your application directly to: david@yourchoicematters.com.au For a confidential conversation, contact David on 0405841183