Attendance Liaison Officer

Department of Education

Sydney NSW (Hybrid)

Student Services (Education and Training)

Full time

99,938 to 110,271 per year

At the NSW Department of Education, we educate and inspire lifelong learners to from early childhood, through schooling to vocational education and training.

Ongoing Full-Time 35 hours per week

Please note: This is a full-time role, and you will be required to work a minimum of four (4) days per week either in an identified education office location or delivering face-to-face support in schools.

About the role

Support children and young people to re-engage with education by working directly with students, families and schools to address barriers to attendance.

You will manage a caseload of students experiencing attendance challenges, building trust with students and their families, coordinating support, and working collaboratively with schools and partners to improve engagement and outcomes. You will operate with a level of autonomy while receiving guidance and support for more complex matters.

This is a dynamic, community-based role that involves working directly with students and families across a range of settings. You will travel between schools and local areas, adapting your approach to support the needs of each student and their family.

Manage a caseload of students with attendance challenges

Identify barriers to engagement and develop support strategies

Coordinate referrals and support to meet individual needs

Facilitate meetings and formal interventions, including Secretary’s Conferences

Work with schools and stakeholders to implement support plans

Monitor progress and adjust strategies using data and evidence

Maintain accurate records and documentation in line with requirements

For further information please click here to view the role description

About you

Demonstrate empathy, patience and consistency when working with families

Communicate clearly and respectfully across a range of situations

Remain calm and resilient when managing challenging or sensitive matters

Show persistence when working with disengaged students and families

Apply sound judgement and make considered decisions

Stay organised and manage competing priorities effectively

Work positively within a team and contribute to shared outcomes

Knowledge of and commitment to implementing the department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

A relevant qualification (such as a diploma, degree or higher) in social work, community services, youth work, education, psychology, counselling, or a related human services field.

Current and valid Working with Children Check (WWCC) Clearance for paid employment.

A current and valid driver’s licence and an ability and willingness to travel between work sites.

Demonstrated understanding of and commitment to the value of public education.

Benefits

Flexible working arrangements

35 hour working week

Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading

Flex Leave entitlements, generous holidays and leave conditions

Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Targeted questions

As part of your application, please respond to the following targeted questions (maximum 300 words per question):

Describe your experience working directly with children or young people and their families to support engagement and address barriers.

Describe how you have worked collaboratively with schools, services or stakeholders to coordinate support and improve outcomes for a child or young person.

As part of the application process, you will be asked to select your preference/s from the following education office location/s: Adamstown, Albury, Armidale, Arncliffe, Batemans Bay, Bathurst, Broken Hill, Campbelltown, Coffs Harbour, Deniliquin, Dubbo, Forster, Glenfield, Goonellabah, Grafton, Griffith, Macquarie Park, Maitland, Miranda, Moree, Murwillumbah, Newcastle. Nirimba (Quakers Hill), Orange, Port Macquarie, Queanbeyan, Ringrose (Greystanes), Riverwood, St Peters, Tamworth, Tuggerah, Wagga Wagga, Warilla

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

Closing date Sunday, 17 May 2026 at 11:59pm.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

For role enquiries contact swsworkforceplanning@det.nsw.edu.au and for recruitment process enquiries contact Natalie at projectrecruitment@det.nsw.edu.au