Principal Investigator

NSW Department of Customer Service

Parramatta, Sydney NSW (Hybrid)

Government to State (Government and Defence)

Full time

129464.0k to 142665.0k p.a. + plus Superannuation

Principal Investigator

Clerk Grade: 9/10

Employment Type: Ongoing, Full-Time

Base Salary: 129,464 to 142,665 per annum plus Superannuation

Location: Parramatta to Hybrid work arrangements. Office attendance required 2 to 3 days per week.

An exciting opportunity has arisen within NSW Fair Trading for a Principal Investigator.

Be Part of the Future of Fair Trading

At NSW Fair Trading, we've been on an exciting journey of transformation to reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.

We're creating a more modern, responsive and risk-based Fair Trading to one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping "the new way" where you can help design smarter regulations, improve customer experiences, and make a real difference for the people of NSW.

If you're someone who:

Thinks deeply about the needs of people and communities,

Is motivated by great outcomes, not just processes, and

Wants to be part of an organisation that's transforming how regulation works then there's a place for you in our future.

Join us as we build a Fair Trading that's fit for the future one that's customer-centred, evidence-driven, and proudly focused on public value.

About the Role

As the Principal Investigator, you will lead complex, intelligence-led investigations into alleged breaches of legislation and regulations administered by NSW Fair Trading. You will manage a small team of investigators, ensuring matters are investigated lawfully, efficiently, and to the highest professional standards, contributing to consumer confidence and fair market practices.

While we want to hear from people who are passionate about fact-finding and problem solving and who have worked in investigative teams before, we also want to hear from candidates with investigative experience in different fields, including regulators, law enforcement, insurance investigators, audit and forensic accounting and investigative journalism.

Your Responsibilities Will Include:

Lead complex investigations to drive fair outcomes, including evidence gathering, interviews, and analysis.

Ensure investigations are conducted lawfully and in accordance with relevant legislation, policy, and procedures.

Prepare detailed reports, briefs of evidence and recommendations for enforcement or prosecution.

Provide coaching and technical guidance to investigators to build capability and consistency.

Collaborate with internal and external stakeholders to support coordinated enforcement activity.

Drive continuous improvement in investigative methods and compliance outcomes.

To be successful in this role you will demonstrate:

Investigative expertise to Experience in conducting thorough and complex investigations

Regulatory knowledge to Understanding of legislation, compliance, and enforcement

Critical thinking to Strong analytical skills and sound decision-making

Communication and negotiation to Ability to engage with a wide range of stakeholders and deliver outcomes

Adaptability to Stay calm, impartial, and focused in high-pressure situations

Relevant qualifications such as Certificate IV in Government Investigations (or equivalent) are preferred.

When Applying

Provide a cover letter (maximum 2 pages) and resume (maximum 5 pages) that outline your experience and how you meet the role's key capabilities.

Salary Grade 9/10, with the base salary for this role starting at 129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form)

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact Judy.Torres@customerservice.nsw.gov.au Contact Judy Torres via Judy.Torres@customerservice.nsw.gov.au.