Trade Counter Sales, Internal Sales

Access Technology Group

Osborne Park, Perth WA

Sales Coordinators (Sales)

Full time

Add expected salary to your profile for insights

How you match

Skills and credentials from the job description

Counter Sales

Customer Interaction

Order Processing

Access Technology Group (ATG)

Access Technology Group (ATG) is one of Australia’s leading distributors of electronic security equipment, delivering innovative solutions and trusted brands to installers, integrators, and trade professionals nationwide.

With strong year-on-year growth and an outstanding reputation within the industry, ATG continues to expand its national footprint. We proudly supply globally recognised security brands including Dahua, Hikvision and Risco, supported by exceptional customer service, technical expertise, and a high-performing team culture.

We are currently seeking a motivated, customer-focused, and proactive Trade Counter Sales / Internal Sales professional to join our dynamic team.

About the Role

This is a hands-on and fast-paced role suited to someone who enjoys customer interaction, sales support, and working within a collaborative team environment.

As the first point of contact for customers via trade counter, phone, and email, you will play a key role in delivering exceptional customer experiences while supporting branch operations and driving sales growth.

You will assist customers with product enquiries, quotations, order processing, payments, and solution-based recommendations, while ensuring the showroom and demonstration displays remain professional, organised, and visually engaging.

Key Responsibilities

Serve as the first point of contact for incoming calls, emails, and trade counter enquiries

Process sales orders, quotations, customer enquiries, and EFTPOS payments accurately and efficiently

Build and maintain strong, long-term customer relationships

Provide product advice and recommend suitable security solutions

Support external sales representatives and branch management

Maintain product demonstration displays and ensure they remain operational and presentable

Ensure showroom stock levels, merchandising, and branch presentation are maintained to a high standard

Assist with general branch administration and day-to-day operational support

Stay informed on new product releases and industry developments

Enforce company credit policies and procedures

Contribute positively to team culture, branch performance, and continuous improvement initiatives

Performance Expectations

Successful candidates will work towards the following objectives within the first three months:

Grow sales across existing customer accounts

Acquire 2 to 3 new customer accounts per month

Maintain demonstration products in excellent working condition

Ensure trade showroom displays are fully stocked and professionally presented

About You

You are a professional and customer-oriented individual who thrives in a busy environment and takes pride in delivering outstanding service.

You possess strong communication skills, a positive attitude, and the ability to build genuine relationships with customers and colleagues alike.

Skills and Experience

Previous experience in customer service, trade counter sales, or internal sales

Experience within the electronic security or electrical wholesale industry highly regarded

Strong communication, interpersonal, and relationship-building skills

Ability to manage multiple priorities in a fast-paced environment

Strong organisational skills and attention to detail

Competent computer skills, including Microsoft Office applications

Self-motivated with the ability to work autonomously and within a team

Professional presentation with a friendly and approachable manner

A willingness to learn and stay up to date with evolving technologies and products

Why Join ATG?

Join a respected and rapidly growing national organisation

Work with leading global security technology brands

Supportive, collaborative, and team-focused culture

Career development and progression opportunities

Dynamic and evolving industry environment

Be part of a company that values initiative, professionalism, and customer excellence

If you are passionate about customer service, sales, and technology, we would love to hear from you.

If you are excited by the opportunity to join a progressive and growing company, apply via the link on this advertisement

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Submit your resume and cover letter outlining your suitability for the role to: admin@smarthomegroup.com.au