Experienced Medical Receptionist

Lake Macquarie Medical Centre

Newcastle, Newcastle, Maitland and Hunter NSW

Medical Administration (Healthcare and Medical)

Full time

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Full time, immediate start

We are seeking a motivated, reliable, committed and experienced medical receptionist to join our team.

This role is ideal for someone with current GP practice working experience who is eager to contribute to the smooth running of our front desk operations. You must be able to multitask, stay self-motivated, and work effectively as part of a team.

Essential Criteria:

Minimum of current 3 years' experience in a general practice environment, including some management responsibilities

Ability to process payments and handle invoicing

Proficient in basic administrative tasks (scanning, filing, faxing, mailing, etc.)

Excellent time management skills, able to work in a fast-paced environment

Experience with medical software, Best Practice and Better Health.

Knowledge of Medicare Benefits Schedule and relevant billing processes

Ability to maintain accurate records for Medicare, Veterans Affairs, Workover, and Insurance reports in a timely manner

Experience with debt collection, including monitoring and following up on outstanding payments

Experience with Best Practice, PIPS, WIPS, and PRODA preferred

Strong commitment to Quality Improvement, Risk Management, and maintaining accreditation standards (RACGP and QPA)

A positive attitude, strong work ethic, and willingness to learn new skills

Duties Include:

Delivering exceptional customer service, both in person and over the phone

Managing appointments and responding to patient inquiries

Supporting general practice maintenance and operations

Updating and maintaining medical records and software systems

Ensuring the practice meets accreditation and regulatory standards

Managing collections and following up on unpaid accounts

How to apply

Please Note: Only local residents of Lake Macquarie or Newcastle with current GP practice working experience and knowledge of Best Practice and Better Health will be considered for this position.

No training will be provided.

For any questions or additional information, please feel free to reach out.

Best contact by email, as surgery phone could be very busy.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Interested candidates should submit a cover letter and resume to: drtian88@gmail.com