Medical Administration Assistant (Casual)

Anxiety House Sunshine Coast

Parrearra, Sunshine Coast QLD

Medical Administration (Healthcare and Medical)

Casual/Vacation

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Low application volume

How you match

Skills and credentials from the job description

Appointment Setting

Billing

Workcover

We are looking for an Administration Assistant to join our team!

Anxiety House Sunshine Coast is a team of Psychologists who are committed to helping our clients overcome their anxiety and reclaim their lives, one step at a time. Our team is led by Dr. Emily O’Leary, Managing Director and Amber Rattray Clinical Director, who bring with them an unwavering commitment to providing clients with the highest quality of care.

About the Role: You will collaborate closely with our administrative assistants and the Practice Manager daily, promoting a calm and cohesive team environment to maintain seamless clinic operations. Your primary focus will be on providing each client who walks through the door with an unmatched experience while upholding the highest standards of care.

Duties will include: Supporting our Practice Manager, Administration and Clinical Team to ensure streamlined processes.

Open and Closing of Clinic: Manage the opening and closing procedures of the clinic, ensuring a smooth and secure transition for clients and staff.

Front Desk Support: Greet and assist clients, answer phone calls, and manage appointment scheduling.

Actioning new referrals and enquiries, process Mental Health Care Plans and ensuring clinicians schedules are full.

Assisting with any administration duties to help maintain clinic efficiency.

Record Keeping: Maintain accurate and confidential client records, ensuring compliance with privacy regulations.

Billing and Payments: Process client payments, process Medicare and Workcover claims, NDIS invoices, and assist with any client billing inquiries.

Assisting Clinicians: Provide administrative support to Psychologists, including document preparation, data entry, and other tasks as needed.

About you: Previous experience in an administrative role is preferred (1 year experience). There is flexibility around the days/hours for this role, but the role will suit someone who is available to work 2-3 full days a week, including some early starts (8am) and/or later finishes (6pm) with flexibility to cover extra shifts when required.

Excellent organizational and multitasking abilities essential

Previous experience with Medicare, MHCP, NDIS invoicing is preferred

Strong communication skills, both written and verbal

High-level of interpersonal skills

Attention to detail

Strong written and verbal communication skills

Professional and personable telephone manner

Ability to work independently and as part of a team

Can priorities, particularly when there are competing demands

Takes pride in being organised and efficient

Strong ethical compass and respect for confidentiality

High-level of computer literacy

Attributes:

Empathetic, calm and understanding nature

Ability to maintain confidentiality and handle sensitive information

Proactive problem solver with a positive attitude

Flexibility to adapt to a dynamic work environment

What are the benefits?

Quarterly social and team events

A family friendly, supportive workplace focused on client and team wellbeing

Well-developed systems, policies and procedures

Competitive rates

How to Apply:

If you are interested in this opportunity, kindly submit your resume and cover letter detailing your relevant experience to Practice Manager

Australian Citizens and Permanent Residents only.

Only shortlisted applicants will be contacted.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Kirsten Monagen manager@anxietyhouse-sc.com.au