Immediate Start Medical Receptionist, Admin. Part-Time or Full-Time

Benowa, Gold Coast QLD

Medical Administration (Healthcare and Medical)

Part time

30 to 38 per hour

Low application volume

How you match

Skills and credentials from the job description

Practice Management

Triage

Billing

Queensland ADHD and Neurosciences Clinic (QANC) to Gold Coast is now seeking a second Admin Team member after successfully recruiting a Senior Admin.

Part-time or Full-Time ( based on experience and qualifications)

ONLY APPLICANTS WITH PRIOR MEDICAL EXPERIENCE WILL BE SHORTLISTED

candidates with Practice Management software experience will be preferred .( BEST PRACTICE, MEDICAL DIRECTOR , GENIE etc. )

Queensland ADHD and Neurosciences Clinic (QANC) is a specialist psychiatry clinic dedicated to ADHD and Neurodiversity (child, adolescent, and adult). We are proud to provide a unique, cutting-edge service , seeking a motivated and dynamic Medical Receptionist / Administrator to join our amazing team.

About the Role

Part-time role: 3- 4 days : 8:00am–4:30pm

Full-time option: Mon–Fri, based on experience and suitability

The first four weeks of employment hours will be flexible hours as per mutual agreement . The flexibility also allows for training and supervision based on candidate’s prior experience .

Pay: 30–38 per hour (depending on skills, experience, and KPIs), in line with the Qld. Fairwork HPSS Health Services Award benchmarks

Location: beautiful modern consulting rooms within the prestigious Pindara Private Hospital campus, Benowa, Gold Coast

You will be the welcoming face of QANC, supporting patients and families on their treatment journey. This role involves front desk reception, triage, intake coordination, billing , clinic liaison, and administrative support to the Clinical Director. You will work closely with our Senior Administrator and Clinic Director.

Key Responsibilities

Front desk reception duties and patient support

Daily email and phone communication with patients, carers, and stakeholders

Appointment management, billing (Tyro), and banking

Using Best Practice ( or similar) practice management software .

Applying clinic policies and procedures with professionalism and empathy

Collaborating with colleagues and stakeholders to support patient care

Maintaining confidentiality, ethical standards, and professional boundaries

Training and Support

We provide structured and hands-on flexible training and supervision to ensure you feel supported in your role.

Initial training period: 1 month (casual, with progression to permanent part-time)

Daily operational meetings and ongoing mentoring by Clinical staff .

Guidance in clinical communication, problem solving, and medico-legal frameworks

Support in working with ADHD and neurodiverse patients and families

Skills and Experience

ESSENTIAL REQUIREMENTS

Previous medical administration/reception experience (GP or specialist clinic , Allied health)

Minimum 6-12 months of medical administration/reception experience

BASIC REQUIREMENTS

Strong computer skills; confidence with practice management software (e.g., Best Practice, Medical Director, Genie)

Excellent multitasking, time management, and problem-solving skills

Professional communication with patients, families, clinicians, schools, and agencies

High emotional intelligence, empathy, and resilience; ‘can do’ attitude

Commitment to confidentiality, consent, and privacy standards

Personal Attributes

Warm, empathetic, and patient-focused and genuinely interested

‘Can do’ passionate attitude

Adaptable and calm under pressure

Professional, reliable, and organised

A strong team player who values collaboration

Open to learning and continuous improvement

Able to contribute positively to a supportive, professional, and fun workplace

Why Join Us?

Work in Australia's top Private neuro-psychiatric clinic specialising in ADHD and Neurodiversity

Supportive team environment with ongoing supervision and professional development

Enhance your emotional intelligence, problem-solving, multitasking skills and personal growth through meaningful, hands-on experience

Build valuable knowledge and skills in a supportive, cutting-edge clinical environment

Rewarding role where you can make a real difference to patients and families

Modern consulting environment in a prestigious private hospital setting

How to Apply

Please apply via Seek with:

A cover letter

Your updated resume

Contact details for 3 referees (from the past 12–24 months)

Interviews will commence within 7 days of receiving the first applications.

We look forward to hearing from you

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact: Dr A. Khan to Clinic Director drkhan.a@qanc.com.au