Administrative Assistant - Data Services
Job ID: GRED140
Location: Vancouver, BC
Term: Permanent Full Time
Global Relay is the leading provider of cloud-based electronic message archiving, supervision, and eDiscovery solutions for the global financial sector, delivering services to 18,000 customers in 90 countries. Global Relay Archive securely captures and preserves email, instant messaging, mobile messaging, Bloomberg, Thomson Reuters, Twitter, LinkedIn, Facebook and more — with Blackberry, iPhone, iPad, Android, Outlook and Web access.
Global Relay is headquartered in Vancouver's Gastown, with offices in New York, Chicago, London, and Singapore. We strive to be a top employer and were recognized by numerous awards including Top 10 Best Companies to Work for in BC (2012 and 2011), Canada’s 10 Most Admired Corporate Cultures (2013), and Deloitte's list of 50 fastest-growing companies in Canada (2013).
With over 325 employees, Global Relay is growing rapidly and looking for new talent. Global Relay provides fantastic opportunities to individuals with passion in business and technology. For those with international business aspirations, Global Relay offers invaluable exposure to doing business with some of the most influential companies in the world. Global Relay is also ideal for people who want to create cool technologies using massively scalable "big data" architecture and a strong focus on mobile.
Apply today – we have five floors of great open space offices with a fast-paced vibe, lots of amenities, a roof top deck & BBQ, and an in-house chef, all located in the heart of Gastown near Waterfront Station. To learn more about our culture and community involvement
The Role:
We are currently looking for an Administrative Assistant to join our bright, diligent and dynamic team. You will provide timely and accurate administrative assistance and support to a busy, growing department. We are looking for candidates who are naturally organized, love details, and understand the integral role of this position.
Role Responsibilities:
• Provide administrative assistance and support to the Data Services team
• Perform CRM data entry, updating records, and following up on requests as needed
• Submitting billing requests to Accounting department, liaising cross-department to ensure that pricing is accurate
• Tracks and maintains reports of department related billing activity for high profile accounts
• Responsible for regular Salesforce reporting, account research, and meeting minutes
• Oversees and supports team with daily shipping requirements
• Create and update spreadsheets, documents, templates
• Some project coordination and other duties as assigned
Qualifications:
• Post-secondary education; undergraduate degree preferred
• 3-5 years of customer service and office administrative experience with positive, patient, “can-do” attitude
• Excellent verbal and written English communication with strong listening skills and the ability to grasp and express complex concepts
• Experience in technical business writing with strong editing skills and attention to detail
• Exceptional organizational skills with the ability to prioritize and time-manage
• Goal-oriented, self-starter who can take on a project from concept to completion
• Ability to work independently as well as within a team with minimal supervision
• Ability to proactively and independently identify problems and make sound decisions
• Ability to exercise strong judgment, tact, and discretion, and can be entrusted with confidential information
• Ability to multi-task, work under pressure, and adapt to fluctuating environments
• Strong work-ethic with technical aptitude and an appetite for continuous learning
• Proficient in Microsoft Office applications; advanced skills in Excel desirable
No phone calls please; applicants must be eligible to work in Canada.
Company: Global Relay Communications Inc.
Location: Vancouver, British Columbia, Canada

Contact: careers@globalrelay.net