Clinical Manager to Psychology Services

BSS Employee Assistance Pty Ltd

Osborne Park, Perth WA

Psychology, Counselling and Social Work (Healthcare and Medical)

Full time

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Performance Management

Clinical Governance

Clinical Practice

BSS Psychology is seeking an experienced and motivated Clinical Manager to join our amazing leadership team. The Clinical Manager is responsible for overseeing clinical operations, supporting the clinical team's performance and development, and ensuring safe, effective, and compliant service delivery that aligns with our commitment to delivering high-quality psychological services within the EAP market. The Clinical Manager works with the executive, management teams and key stakeholders to implement and manage organisational policies and procedures that support all aspects of the work we do.

BSS Psychology was established in 1999 and continues to be the EAP of choice in Australia and within the resource and mining sector. We provide a workplace of equal opportunity and a place of safety for a diversity of views and life experiences, so that all employees feel supported to undertake their best work in the service of others. Supporting our teams to do their best rewarding work is our priority.

The key responsibilities in this role include:

Provide clinical leadership and supervision to the clinical team

Support recruitment, onboarding, and performance management

Ensure compliance with professional, ethical, and regulatory standards

Monitor service quality, risk, and client outcomes

Along with relevant stakeholders, contribute to service planning, continuous improvement initiatives and the overall strategic direction of our organisation.

The key requirements for this role include:

Registration as a Psychologist (AHPRA) and although not essential, Board Approved Supervisor (or eligible to become one)

Demonstrated experience in leadership and management

Minimum of 5 years of leadership and management experience is required

Experience in Employee Assistance Programme (EAP) management is preferred

Strong understanding of risk management and clinical governance

Excellent communication and stakeholder management skills

Ability to lead in a structured, professional, and outcomes-focused manner

The Clinical Manager reports directly to the Chief People Officer and is supported by Clinical Team Leaders. The role is full-time and on-site at the BSS head office in Osborne Park, Western Australia.

The Clinical Manager role is a dedicated leadership position. Engagement in client work is not a core requirement; however, opportunities for clinical practice may be accommodated at the Manager's discretion, for example to maintain professional registration, clinical currency, or areas of specialist interest. Notwithstanding this, involvement in high-level or complex clinical work may be required as part of the role to support risk management, clinical decision-making, and service quality. Due to the anticipated volume of applications, only shortlisted candidates will be contacted, and individual acknowledgements are not guaranteed. Any questions regarding this role can be directed via the same email address.

Whilst we support the development of early career leaders, please note that managerial and leadership experience is a core requirement for this role.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Submit your CV and a brief cover letter outlining your suitability for the role to careers@bsspsych.com.au