Service Repairs Manager

OTIS Elevator Company

Port Melbourne, Melbourne VIC

Technicians (Trades and Services)

Full time

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At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Come and join OTIS today and be part of the Forbes 2025 World's Best Employers!

We are looking for an experienced Service Repairs Manager to join our team in Melbourne, Victoria.

This permanent role reports to the Service Sales and Operations (VIC and TAS) and is responsible for leading a field-based Service Repairs team across the Victorian portfolio.

About You

This is a hands-on leadership role that combines service repairs management with end-to-end project delivery, including Upgrade and Modernization work.

You will oversee work from planning through to execution, ensuring safe, efficient, and high-quality outcomes for customers while driving business performance.

Permanent full-time role

Melbourne-based position

Competitive salary package including car allowance and incentives?

Key responsibilities

Lead and manage the Service Repairs team, overseeing both day-to-day repair activity and project delivery

Deliver repair and upgrade works as an integrated function, including planning, execution, and completion of projects

Manage project scope, schedules, budgets, procurement, labour, and subcontractors to achieve operational and financial targets

Drive team and individual KPIs including sales, margins, labour hours, and productivity

Provide coaching, mentoring, and development to field employees to improve performance and capability

Ensure safety compliance and promote a strong safety culture across all activities

Partner with Sales teams to support estimating, customer engagement, and growth opportunities

Oversee quality through inspections, audits, testing, and commissioning, ensuring adherence to standards and customer requirements

Ensure compliance with company policies, contractual obligations, and legislative requirements

Build strong relationships with internal teams, customers, consultants, and suppliers

Support operational needs such as duty supervisor roster and peak workload management.?

What you will need to be successful

Minimum 5 years’ experience leading teams within a construction, service, or trades environment

Have an Electrical/Mechanical license or trade qualification (desirable) with a Trade background (lift industry experience highly regarded)

Proven experience delivering projects end-to-end, including planning, budgeting, scheduling, and execution

Strong leadership capability with the ability to coach, develop, and motivate teams

Sound commercial and financial acumen with a track record of achieving business targets

Excellent communication and stakeholder management skills

Strong technical and IT skills, including reporting and mobile systems

Relevant certifications such as Front Line Leadership or project management qualification (desirable)

Current driver’s license and full Australian working rights?

Why join us

Lead a high-performing team while delivering meaningful repair and upgrade projects

Work in a diverse role combining leadership, technical expertise, and project delivery

Opportunity to influence safety, performance, and continuous improvement

Supportive culture built on accountability, teamwork, and results

Apply Today and Help Us Build What's Next

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. 

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. 

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.?

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.  

Today, our focus more than ever is on people. As a global, people-powered company, we put people to passengers, customers, and colleagues to at the center of everything we do.  We are guided by our values that we call our Three Absolutes to prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. 

Become a part of the Otis team and help us #Build what’s next!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact us at careers@otis.com