Contact Centre Sales Consultant
Storage King
Dandenong South, Melbourne VIC
Customer Service - Call Centre (Call Centre & Customer Service)
Part time
Add expected salary to your profile for insights
About us:
Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and inclusive culture across our store network, which currently includes over 200 stores across Australia and New Zealand. Storage King is a market leader in Self-Storage, and with continued growth plans, it is an exciting time to join our team.
Certified Great Place to Work – 2025/2026 in both Australia and New Zealand
The Role:
Storage King is currently seeking a Part-Time Contact Centre Sales Consultant to join our Contact Centre team in Dandenong on a 12-month fixed-term contract.
This role is perfectly suited to people who like solving problems, are motivated by achieving targets and who can work with customers to identify their needs and create value for the Storage King business.
The main responsibilities include:
Provide support on the phone to customers across our store network throughout Australia and New Zealand.
Provide storage solutions for new customers by –
Identifying their storage needs.
Understand the problem they are facing.
Source the appropriate solution.
Most importantly- ask for the business!
Offer guidance on our packing and moving services.
Support our Store based teams across the country in providing great customer experiences and the performance of our store network
Working Hours:
Part time
3pm to 7pm - Monday to Friday
Total 20 hours per week
Flexibility will be required for this role to assist in covering shifts as required.
What will you need:
Experience in sales in a Call Centre or Retail environment is a must.
The ability to own the customers experience
A professional telephone manner and excellent communication skills (verbal and written).
The ability to build rapport with customers over the telephone and in online communications.
Strong attention to detail and an excellent “follow up” focus to resolve customer queries
Enjoy achieving targets and goals.
Demonstrated computer skills with good understanding of Microsoft (Outlook, Excel etc.) and exposure to working with internal systems/databases.
Reliable and punctual
A team player who enjoys learning and problem solving
In return we offer:
Competitive hourly rate + monthly and quarterly performance bonuses
Full training and career progression opportunities
A flexible working environment and strong team culture
On-site parking provided
Discounted health insurance through Medibank
Assure Wellbeing Program – access to a wide range of free, confidential support services for you and your immediate family. This includes professional counselling, nutrition and lifestyle coaching, financial and legal advice, and wellbeing tools to help you thrive both at work and in life.
Paid Parental Leave – generous paid leave for primary carers (16 weeks) and partners (4 weeks) after 12 months of service, supporting you during one of life’s most important milestones
Access to exclusive retail discounts on fashion, groceries, travel, and more via our employee platform
Self-Storage is a growing industry with opportunities for those who are passionate about creating great customer experiences. If you want to work as part of a close team to find solutions for our customers requirements and enjoy contributing to the end to end running of a store, you’d be a great fit for our team!
If this sounds like the opportunity you've been looking for, we’d love to hear from you – apply today!
We value the important work recruitment agencies do, but all our hiring is managed exclusively by our internal recruitment team. We kindly ask agencies not to contact us regarding these opportunities. Thank you for your understanding.
FOR ALL ENQUIRIES:
Please do not contact the Dandenong South store.
NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.
Email recruitment@storageking.com.au