IT Deployment Technician

Salt Search Pty Ltd

Brighton, Melbourne VIC (Hybrid)

Help Desk & IT Support (Information & Communication Technology)

Full time

85000.00 to 95000.00 p.a. + Super

Deployment

Hardware

Installation

Hiring !! IT Deployment Technician

Hybrid work arrangement

Permanent role, based in Melbourne

Offering Salary 95k + super

Opportunity to work with an established Organization close to train station

About the Role

The IT Deployment Technician is a hands-on technical role responsible for the end-to-end deployment and configuration of hardware and software solutions for the company's customers, ensuring every installation is completed accurately, on time, and to a high standard.

Responsibilities

Works across customer onboarding, store rollouts, changeovers, and hardware refreshes, operating as a key point of contact for customers during deployment activities.

Collaborate closely with Key Account Managers, the Sales team, Back to Base, and IT Infrastructure to ensure seamless delivery and customer satisfaction.

Coordinating hardware orders, delivery tracking, and supplier follow-ups

Scheduling and managing 3rd-party on-site technicians

Providing remote guidance to techs and ensuring checklists are completed

Completing remote installation and migration tasks and confirming client sign-off

Updating and closing tickets with clear, accurate notes

Supporting end users during device upgrades and troubleshooting post-deployment issues

Serve as an escalation point regarding customer hardware and infrastructure. Working closely with the support team to resolve issues in a timely manner

On-time delivery of deployments, projects, and store rollouts

Customer satisfaction scores (CSAT) from post-deployment surveys

Skills & Experience

Strong background in desktop support, field services, or deployment work

Solid experience with Windows 10/11 environments

Hands-on experience with device builds, imaging, MDT, answer files or similar deployment tools

Confident troubleshooting skills with excellent attention to detail

Strong communication and customer service skills

Ability to work independently, follow procedures, and manage time across multiple tasks

Strong background in desktop support, field services, or deployment work

Basic networking knowledge (Wi-Fi, switching, TCP/IP fundamentals)

Knowledge of Datto & Knox

Desirable Skills

MSP/Support experience or familiarity with PSA/RMM tools (Datto RMM, ConnectWise, etc.)

PowerShell experience

Experience coordinating contractors or on-site technicians, Vendor management

Crowd Strike Anti-Virus Software

Remote Access Solutions to Team Viewer, Logmein

Autotask (Connect Wise, ZenDesk)

Working across managing: Timesheets, billing, raising POS

Understanding of procurement workflows, hardware lifecycle management, or vendor liaison

How to Apply

Click the apply link below or alternatively, for a confidential discussion

We're proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Send your updated CV Word format to Ranjana at rsharma@welovesalt.com