Manager Communication and Education

Residential Tenancies Authority

Brisbane QLD (Hybrid)

Management (Marketing and Communications)

Full time

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Media Relations

Social Media

Communication Strategy

Ready to lead the strategic direction of communication, content and education for Queensland's rental regulator?

This is a fixed-term, full-time parental leave opportunity based in Brisbane's CBD with generous flexible work arrangements.

At the Residential Tenancies Authority (RTA), our vision is renting that works. We deliver service excellence and regulatory confidence to strengthen Queensland's rental sector through trusted information, education and services. This role offers the opportunity to shape how we communicate with customers, support organisational priorities and build confidence across the sector.

Culture is how we work together. It shapes what we champion, celebrate and challenge. Our values that guide our culture are: Stronger together, Own it, we care and Be curious.

The Manager Communication and Education leads the strategic direction of the RTA's communication and content, media relations, social media and digital and design functions. Reporting to the Chief People and Impact Officer, you will lead a multidisciplinary team and help shape how the RTA communicates, educates and engages with its customers and stakeholders to deliver service excellence, strengthen sector confidence and support our vision of renting that works.

You will provide trusted advice to senior leaders on communication, media, reputation and emerging issues, while leading the delivery of enterprise communication strategies and initiatives that support organisational priorities, service excellence and customer outcomes.

Working across a diverse portfolio, you will drive continuous improvement for RTA content and channels through customer, sector and operational insights and contemporary communication practices. You will also build team capability, foster a high-performance culture and support the RTA's commitment to innovation, collaboration and continuous improvement.

This is an opportunity for an experienced strategic communication leader to make a meaningful contribution to Queensland's rental sector while developing people, influencing organisational outcomes and delivering work with real community impact.

What we offer is:

The flexibility to work from home up to 60% of the time, once onboarded and approved.

Contemporary offices at Midtown Centre on Mary St, Brisbane CBD.

Extensive learning and professional development opportunities.

A supportive and inclusive culture that values diversity, wellbeing and collaboration.

Health and wellbeing initiatives, reward and recognition program, and a range of employee benefits.

To be successful you will need:

Significant experience leading integrated communication, media, content, digital and/or engagement functions.

Demonstrated success developing and delivering enterprise communication strategies and initiatives that support organisational priorities and customer outcomes.

Strong experience providing strategic advice to senior leaders on communication, media, reputation and emerging issues and risks.

A proven ability to lead and develop high-performing, multidisciplinary teams.

Strong understanding of strategic communication and engagement, media relations, customer insights and performance measurement.

Exceptional written and verbal communication skills, with strong judgement and attention to detail.

Strong relationship building, influencing and business partnering skills.

Experience working in government, regulatory or other complex customer-focused environments will be highly regarded.

If this rewarding role sounds like an opportunity that complements your current skills, experience and future career plans, we encourage you to read the attached position description and submit your application.

Your application should contain:

Cover letter to maximum of 2 pages outlining how and why your skills and experience are suited to this position, specifically relating to the functions outlined within the Your Key Responsibilities section of the position description, and the vision, results and accountability indicators for the leadership competencies outlined in the RTA Leadership Framework.?

Resume.

For further information on what your cover letter should contain, please refer to the Additional information for applicants document attached.

The Residential Tenancies Authority have partnered with Attuned Talent to manage this recruitment process exclusively. To ensure your application is reviewed in a timely manner, please apply directly to Attuned Talent via the link below.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Confidential enquiries to Megan Jones, Senior Consultant, Attuned Talent, on 0450532321 or meganjones@attunedtalent.com.au