Sales and Operations Manager

Sydney NSW

Management (Sales)

Full time

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Relationship Management

Team Leadership

Preparing Rosters

Sales and Operations Manager

Karen Gee | Sydney CBD

Karen Gee is one of Australia's leading luxury womenswear brands, renowned for dressing royalty, executives, media personalities and some of the country's most influential women.

For over a decade, Karen Gee has built a reputation for creating beautifully tailored garments that help women lead, present and perform with confidence. From ready-to-wear to made-to-measure, every piece is designed with precision, craftsmanship and exceptional client service at its core.

We are seeking an exceptional Sales and Operations Manager to lead our Sydney flagship boutique and play a key role in the continued growth of the business.

This is not a traditional retail management role.

We are looking for a commercially minded leader who loves building relationships, driving sales, developing teams and delivering extraordinary experiences for high-value clients. You will work closely with Founder and Designer Karen Gee and act as the connection point between our clients, boutique team, production team and wider business.

The Role

This position is approximately:

50% Sales and Client Relationships

Private consultations and styling appointments

VIP client management

Corporate and executive client development

Client follow-up and relationship building

Repeat business and referrals

25% Team Leadership

Managing and developing the boutique team

Driving accountability and performance

Rostering and daily leadership

Coaching and training

25% Operations and Business Support

Production liaison

Inventory and stock management

Event coordination

Boutique operations

Business reporting and administration

Key Responsibilities

Sales and Client Relationships

Drive boutique sales performance and consistently achieve revenue targets

Conduct styling consultations and wardrobe appointments

Build long-term relationships with VIP and high-value clients

Develop and grow a strong local client network

Recruit, convert and retain new clients

Manage client communications and appointment pipelines

Maintain detailed CRM records and client profiles

Generate repeat business through exceptional service and follow-up

Identify opportunities for cross-selling and wardrobe building

Work proactively to grow corporate and executive client relationships

Deliver a personalised luxury experience for every client interaction

Team Leadership

Lead, inspire and support the boutique team

Create a positive, high-performing sales culture

Manage team rosters and daily workflow

Set expectations and drive accountability against KPIs

Coach and develop team members to maximise performance

Ensure exceptional service standards are maintained at all times

Support recruitment, onboarding and training initiatives

Operations and Business Support

Act as the primary liaison between the boutique and production teams

Coordinate client orders from consultation through to delivery

Work closely with logistics and production to ensure seamless client outcomes

Manage inventory, stock transfers and stock integrity

Oversee boutique presentation and operational excellence

Assist with collection launches, photoshoots and marketing activations

Coordinate client events, showcases and special appointments

Prepare sales reports and business performance updates

Share customer feedback, product insights and market observations with the wider team

Contribute ideas to increase boutique traffic, client engagement and sales opportunities

Travel to our Western Sydney production facility as required, typically once per week, to maintain close collaboration between boutique operations and production

About You

You are highly organised, commercially driven and genuinely enjoy building meaningful relationships.

You understand that luxury is not simply about the product. It is about the experience, the trust and the long-term relationship.

You may come from luxury fashion, but we are equally interested in candidates from:

Luxury retail

Premium hospitality

Boutique hotels

Private banking and wealth management

High-end bridal

Event management

Concierge and luxury service businesses

You will ideally have:

5+ years' experience in sales, luxury retail, hospitality or client-facing leadership roles

A proven track record of achieving and exceeding sales targets

Strong leadership and people management experience

Exceptional communication and relationship-building skills

Experience managing VIP or high-value clients

Excellent organisational and operational capabilities

Strong commercial awareness and problem-solving skills

Experience using CRM and POS systems

The ability to work independently and take ownership

A positive, proactive and solutions-focused mindset

Remuneration and Benefits

Competitive base salary

Uncapped commission structure

Performance-based incentives

Opportunity to work directly alongside Karen Gee

Career growth within a growing Australian luxury brand

Travel opportunities for showcases and special events

Beautiful workplace within Sydney's iconic QVB

Why Karen Gee?

The women who wear Karen Gee are leaders, executives, founders, media personalities and professionals who need clothing that performs as well as they do.

This is an opportunity to join a brand with a loyal and influential client base while playing a genuine role in shaping its next stage of growth.

If you are passionate about luxury service, relationship-driven sales and leading a high-performing team, we would love to hear from you.

Please submit your CV and a cover letter outlining why you would be an exceptional fit for the role.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Applications to: careers@karengee.com